Data retention policy
Data collected by Adobe Analytics is retained for a specific period of time. The time that Adobe keeps this data varies from contract to contract, and is outlined in an organization's data retention policy. This policy applies to the data itself, which means that it affects all Analytics reporting capabilities (Analysis Workspace, reporting API, etc).
The default data retention policy for Adobe Analytics is 25 months. Your organization's retention policy can be different, depending on contract.
Data retained is based on the current date and the date/time of historical data. The date/time recorded on hits can be different than the date/time the hit(s) were received by Adobe.
Adjusting the default data retention period
If you would like to reduce or extend the default data retention period, contact your organization's account manager.
- There is no charge for reducing the default data retention period.
- Extending data retention beyond the default retention period of 25 months requires the purchase of extensions, which are available in increments of one year each. Up to eight extensions can be purchased, for a total of 10 years 1 month (2 years 1 month for default retention, plus 8 years purchased).
Data retention and GDPR
Adobe, in its role as your data processor, must take appropriate measures to assist its customers in fulfilling access, deletion, and other requests from individuals. Applying appropriate, secure, and timely deletion policies is an important part of complying with this obligation. GDPR applies to all customers that market to or process information of EU citizens. Therefore, GDPR is a worldwide regulatory change.
Once data exceeds your data retention policy, Adobe retains the right to delete it with no option for recovery. You must ensure that all data that you want to retain is within your organization's data retention policy.
Frequently asked questions
How do I decide on my organization's data retention period?
Your company, as the data controller, can identify stakeholders (such as your marketing, analytics, and privacy teams) within your organization responsible for making decisions about data retention. Your organization is in the best position to know the appropriate period for how long Adobe Analytics retains data.
How do I calculate the data retention window?
The data retention policy defines a rolling data retention window in which complete data can be viewed and reported. The data retention start date is determined by the current date minus the data retention period. The data retention end date is determined by the current date. Data is included in the data retention window if the timestamp of the data is between the start date and end date.
Can I request a copy of my data prior to it being deleted?
Yes. Adobe can provide a historical data dump of raw, hit-level data. See Data Feeds in the Export user guide for more information. If you have data export requirements outside the scope of what the UI can provide, contact your organization's account manager. Special accommodations can be made; costs may vary.
When does Adobe delete data?
Contact your organization's account manager for the specific time your data is scheduled to be deleted. Data is typically deleted on a rolling monthly basis.