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External accounts

An external account is a configuration that allows you to configure and test the access to a server that is external to Adobe Campaign. These external accounts can be used in Campaign workflows to access and manage data.
You can set up the following types of external accounts:

Creating an external account

Adobe Campaign comes with a set of pre-defined external accounts. In order to set up connections with external systems such as FTP servers used for file transfers, you can create your own external accounts.
External accounts are used by technical processes such as technical workflows or campaign workflows. When setting up a file transfer in a workflow or a data exchange with any other application (Adobe Target, Experience Manager, etc.), you need to select an external account.
  1. From the Explorer , unfold the Administration menu.
  2. Unfold the Platform menu and click External accounts .
  3. Click the New button.
  4. Enter a Label and Internal Name . Both will be used when selecting external accounts in workflows.
  5. Check Enabled if you want your connection to be enabled.
  6. Select your external account Type which one you want to create.
  7. Configure the access to the account by specifying credentials depending on the chosen external account type.
    The necessary information is usually provided by the provider of the server you are connecting to.
  8. Click Save .
The external account is created and added to the external accounts list. It is now available for your data/file transfers or routing configurations in workflow activities and delivery properties.

Bounce mails external account

The Bounce mails external account specifies the external POP3 account to be used to connect to the email service. For more on this external account, refer to this page .
All servers configured for POP3 access can be used to receive return mail.
To configure the Bounce mails (defaultPopAccount) external account:
  • Server
    URL of the POP3 server.
  • Port
    POP3 connection port number. The default port is 110.
  • Account
    Name of the user.
  • Password
    User account password.
  • Encryption
    Type of chosen encryption between By default , POP3 + STARTTLS , POP3 or POP3S .

Routing external account

The Routing external account allows you to configure each channel available in Adobe Campaign depending on the packages installed.
The following channels can be configured:

FTP external account

The FTP external account lets you configure and test access to a server outside of Adobe Campaign. To set up connections with external systems such as FTP servers 898 used for file transfers, you can create your own external accounts. For more on this, refer to this page .
To do so, specify in this external account the address and credentials used to establish the connection to the FTP server
  • Server
    Name of the FTP server.
  • Port
    FTP connection port number. The default port is 21.
  • Account
    Name of the user.
  • Password
    User account password.
  • Encryption
    Type of chosen encryption between None or SSL .
To know where to locate these credentials, refer to this page .

External database external account

Adobe Campaign provides several connectors that allow you to communicate with external applications and connect to database engines.
The following connection types can be configured:
  • Oracle. For more information, refer to this page .
  • MySQL. To configure access to MYSQL, refer to this page .
  • Netezza. For more information, refer to this page .
  • SAP HANA. For more information, refer to this page .
  • InfiniDB
  • Microsoft SQL server
  • AsterData
  • PostgreSQL
  • Teradata
  • DB2
  • Amazon Redshift
  • ODBC (Sybase ASE, Sybase IQ)
  • HTTP relay to remote database

Teradata external account

The Teradata external account allows you to connect your Campaign instance to your Teradata external database. For more information on how to configure Campaign Classic with Teradata, refer to this page or this section .
To configure this external account to work with Adobe Campaign, you need to provide the following details:
  • Type
    Choose the Teradata type.
  • Server
    URL or name of your Teradata server.
  • Account
    Name of the account used to access the Teradata database.
  • Password
    Password used to connect to the Teradata database.
  • Database
    This field can be left empty.
  • Options
    Options to be passed through Teradata
  • Timezone
    Timezone set in Teradata
When multiple Adobe Campaign users connect to the same FDA Teradata external account, the Query banding tab allows you to set a query band, i.e. a set of key/value pairs, on a session.
Each time a Campaign user performs a query on the Teradata database, Adobe Campaign will send meta data, which consists of a list of keys, associated to this user. This data can then be used by Teradata administrators for audit purposes or to manage access rights.
Check the Active box to activate this feature
The Default field lets you enter a default query band that will be used if a user has no associated query band. If this field is left empty, the users with no query band will not be able to use Teradata.
The Users field allows you to specify a query band for each user. You can add as many key/value pairs as you need e.g. priority=1;workload=high. If the user has no query band assigned, the Default field will be applied.
For more information on Query banding , refer to the Teradata documentation .

Web Analytics external account

The Web Analytics (Adobe Analytics - Data connector) external account allows you to forward data from Adobe Analytics to Adobe Campaign in the form of segments. Conversely, it sends indicators and attributes of email campaigns delivered by Adobe Campaign to Adobe Analytics - Data connector.
For this external account, the calculation formula for tracked URLs must be enriched and connection between the two solutions must be approved. For more on this, refer to this page .

Facebook connect external account

The Facebook Connect external account lets you display personalized content in your Facebook applications, making it easier to acquire prospects via this social network.
For each Facebook application, you need to create a Facebook Connect type external account. For more on this, refer to page .
  • Hosting mode
    Hosting mode of the application between hosted by a partner or hosted by this instance .
  • Application ID
    App ID of your Facebook application.
  • Application secret
    App secret of your Facebook application
If you chose the hosted by this instance mode, the Secure Canvas URL needs to be paste into the Facebook Web games (https) field on Facebook
To know where to locate these credentials, refer to this page .

Execution instance external account

If you have a broken-down architecture, you need to specify the execution instances linked to the control instance and connect them. Transactional message templates are deployed to the execution instance
  • URL
    URL of the server on which the execution instance is installed.
  • Account
    Name of the account, it must match the Message Center Agent as defined in the operator folder.
  • Password
    Password of the account as defined in the operator folder.
For more information on this configuration, refer to this page .

Adobe Experience Cloud external account

To connect to the Adobe Campaign console using an Adobe ID, you must configure the Adobe Experience Cloud (MAC) external account.
  • IMS server
    URL of your IMS server. Make sure both stage and production instances point to the same IMS production end point.
  • IMS scope
    Scopes defined here must be a subset of those provisioned by IMS.
  • IMS client identifier
    ID of your IMS client.
  • IMS client secret
    Credential of your IMS client secret
  • Callback server
    Access URL of your Adobe Campaign instance
  • IMS organization ID
    ID of your IMS organization. To find your organization ID, refer to this page ( Where can I find my IMS organization ID? ).
  • Association mask
    Syntax which will allow configuration names in Enterprise Dashboard to be synced with the groups in Adobe Campaign.
  • Server
    URL of your Adobe Experience Cloud instance.
  • Tenant
    Name of your Adobe Experience Cloud Tenant.
For more information on this configuration, refer to this page .

SFTP external account

The SFTP external account lets you configure and test access to a server outside of Adobe Campaign. To set up connections with external systems such as SFTP used for file transfers, you can create your own external accounts. For more on this, refer to this page .
  • Server
    URL of the SFTP server.
  • Port
    FTP connection port number. The default port is 22.
  • Account
    Account name used to connect to the SFTP server.
  • Password
    Password used to connect to the SFTP server.

Adobe Experience Manager external account

The AEM (AEM instance) external account allows you to manage the content of your email deliveries as well as your forms directly in Adobe Experience Manager.
  • Server
    URL of the Adobe Experience Manager server.
  • Port
    Account name used to connect to the Adobe Experience Manager authoring instance.
  • Password
    Password used to connect to the Adobe Experience Manager authoring instance.
For more on this, refer to this section .

Amazon Simple Storage Service (S3) external account

The Amazon Simple Storage Service (S3) connector can be used to import or export data to Adobe Campaign. It can be set up in a workflow activity. For more on this, refer to this page .
As you are setting up this new external account, you need to provide the following details:
  • AWS S3 Account Server
    URL of your server, it should be filled as follows:
    <S3bucket name>.s3.amazonaws.com/<s3object path>
    
    
  • AWS access key ID
    To know where to find your AWS access key ID, refer to this page .
  • Secret access key to AWS
    To know where to find your secret access key to AWS, refer to this page .
  • The Use server side encryption checkbox allows you to store your file in S3 encrypted mode.
To learn where to find the access key ID and secret access key, refer to Amazon Web services documentation .

Azure external account

The Azure external account enables a connection to a shared external database, as long as this connection is active, the database can be accessed via Adobe Campaign.
  • Server
    URL of the Azure server.
  • Encryption
    Type of chosen encryption between None or SSL .
  • Access key
    To know where to find your access key, refer to this page (section View and copy access keys ).

Hadoop external account

The Hadoop external account enables a connection to a shared external database, as long as this connection is active, the database can be accessed via Adobe Campaign. For more information on how to configure access to Hadoop, refer to this section .
  • Server
    URL of the Hadoop server.
  • User account name
    Name of the account used to access Hadoop.

Microsoft Dynamics CRM external account

The Microsoft Dynamics CRM external account allows you to import and export Microsoft Dynamics data into Adobe Campaign.
To configure the Microsoft Dynamics connector to work with Adobe Campaign, you need to provide the following details:
  • Account
    Account used to sign in to Microsoft CRM.
  • Server
    URL of your Microsoft CRM server.
  • Password
    Password used to sign in to Microsoft CRM.
  • Company name for On-premise and Office 365 deployment
    Company name which can be found in the Developers resource dashboard, Unique Name field.
  • Client identifier for Web API deployment
    Client ID which can be found from Microsoft Azure management portal in the Update your code category, Client ID field.
  • Organization name for On-premise deployment
    Name of your organization.
  • CRM version for On-premise and Web API deployments
    Version of the CRM between Dynamics CRM 2007 , Dynamics CRM 2015 or Dynamics CRM 2016 .
For more information on this configuration, refer to this page .

Oracle on demand external account

The Oracle on demand external account allows you to import and export Oracle data into Adobe Campaign.
To configure the Oracle on demand external account to work with Adobe Campaign, you need to provide the following details:
  • Account
    Account used to sign in to Oracle CRM on demand.
  • Server
    URL of your Oracle CRM on demand server.
  • Password
    Password used to sign in to Oracle CRM on demand.
For more information on this configuration, refer to this page .

Salesforce CRM external account

The Salesforce CRM external account allows you to import and export Salesforce data into Adobe Campaign.
To configure the Salesforce CRM external account to work with Adobe Campaign, you need to provide the following details:
  • Account
    Account used to sign in to Salesforce CRM.
  • Password
    Password used to sign in to Salesforce CRM.
  • Client identifier
    To know where to find your client identifier, refer to this page .
  • Security token
    To know where to find your security token, refer to this page .
  • API version
    Version of the API between Version 37 , Version 21 or Version 15 .
For this external account, you need to configure you Salesforce CRM with the configuration wizard.
For more information on this configuration, refer to this page .