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Privacy and Consent

General recommendations

Adobe Campaign is a powerful tool for collecting and processing extremely large amounts of data, including personal information and sensitive data. This is why privacy needs to be managed carefully.
  • Always make responsible and ethical use of personal information.
  • Refrain from sending unsolicited email, push notifications and SMS messages ("spam"). Adobe strongly believes in the principles of permission marketing in fostering customer lifetime value and loyalty, and therefore strictly forbids the use of Adobe Campaign in sending unsolicited messages.
Take the time to go through the Security and Privacy checklist to learn the key elements to check regarding security and privacy.

Privacy regulations

To correctly handle privacy and manage personal data, work within the legislations applicable to the region(s) where you operate. These regulations include:
For more on how GDPR, CCPA, PDPA, and LGPD apply to Adobe Campaign, see this page .

Adobe Experience Cloud privacy

Adobe Campaign is part of the Adobe Experience Cloud solutions. The way privacy is handled in Campaign obeys the Experience Cloud general principles, such as the following:
  • What information is collected when using Adobe Experience Cloud
    As a company using Adobe Experience Cloud solutions, you choose what information to collect and send to your Adobe Experience Cloud account. Examples of the types of information that may be collected include web browsing activity, IP addresses, location information from mobile devices, campaign success rates, items purchased or placed in shopping cart, etc.
    As for all Adobe products, Campaign collects information about app and website users. For more on this, see the Adobe Privacy Policy .
  • How Adobe Experience Cloud is used to collect information
    • Adobe Experience Cloud solutions use cookies and similar technologies, such as web beacons (also known as tags or pixels), to enable you to collect information. For more on cookies and tracking capabilities with Adobe Campaign, see this section .
    • You may also use Adobe Experience Cloud technologies within your mobile apps. For more on sending mobile deliveries with Campaign, see SMS channel and Mobile app channel .
  • You users' privacy choices about your use of Adobe Experience Cloud
    Adobe asks you to provide your customers privacy policies describing:
    • Your privacy practices in connection with Adobe Experience Cloud
    • How users can set their preferences for the collection or use of their information in connection with Adobe Experience Cloud
    As for all Adobe products, Campaign users can opt-out sharing information collected about them through apps and websites. For more on this, see the Adobe Experience Cloud Usage Information FAQ .
For further details on the Adobe Experience Cloud privacy, see this page .

Personal Data and Personas

When managing Privacy, it is important to define what data should be handled with care and by whom.
  • Personal Data is information that can directly or indirectly identify a living individual.
  • Sensitive Personal Data is information related to an individual’s race, political views, religious beliefs, criminal background, genetic information, health data, sexual preference, biometric information, as well as trade union membership.
The main legislations refer to the different entities that manage data as follows:
  • A Data Controller is the authority that determines the means and purpose of collecting, using, and sharing personal data.
  • A Data Processor is any individual or party that collects, uses, or shares personal data as directed by the Data Controller.
  • A Data Subject is any living individual whose personal data is being collected, used or shared, and who can be identified, directly or indirectly, by reference to that personal data.
Therefore, as a company collecting and sharing personal data, you are the Data Controller, your clients are the Data Subjects and Adobe Campaign acts as a Data Processor when handling their personal data as directed by you. Note that it is your responsibility as a Data Controller to handle the relationship with the Data Subjects such as when managing privacy requests .
When integrating Campaign with other Experience Cloud solutions where audiences can be transferred from one system to another, such as Adobe Analytics , Audience Manager or People core service , Campaign Standard , or with other solutions through CRM Connectors , you need to pay extra care to personal data protection.

Data acquisition

Adobe Campaign enables you to collect data, including personal and sensitive information. It is therefore essential that you receive and monitor consent from your recipients.
  • Always have recipients agree to receive communications. To do this, keep honoring opt-out requests as quickly as possible and verify consent through a double opt-in process. For more on this, see Create a subscription form with double opt-in .
  • Do not import fraudulent lists and use seed addresses to check that your client file is not being used fraudulently. For more on this, see About seed addresses .
  • Through consent and rights management, you can track your recipients' preferences as well as manage who within your organization can access which data. For more on this, see this section .
  • Facilitate and manage Privacy requests from your recipients. For more on this, see this section .

Privacy management

Privacy management refer to all the processes and tools that can help you comply with Privacy regulations (GDPR, CCPA, etc.). Get an overview of what privacy management is on this page .
Adobe Campaign provides you with various sets of features dedicated to privacy management:
  • Consent management, data Retention and user Roles. See this section .
  • Privacy requests (Right to Access and Right to be Forgotten). See this section .
  • Opt-out for the Sale of Personal Information (CCPA-specific). See this section .
The main Privacy capabilities in Campaign and an example of the personas involved are presented in this section .

Privacy requests

Adobe Campaign provides additional capabilities to help you facilitate your readiness as a Data Controller for certain Privacy requests:
  • The Right to Access is the right for the Data Subject to obtain from the Data Controller confirmation as to whether or not personal data concerning them is being processed, where and why.
  • The Right to be Forgotten (delete request) entitles the Data Subject to have the Data Controller erase his/her personal data.
This set of tools is here to help you with your privacy compliance for GDPR, CCPA, PDPA, and LGPD. For more on these different regulations, see this page .
The Access and Delete requests are presented on this page . The implementation steps to create these requests are detailed in this section .

Tracking capabilities

Cookies

Thanks to its tracking functionalities, Adobe Campaign enables you to track the browsing of your delivery recipients using two types of cookies:
  • A session cookie (nlid). This contains the identifier of the email sent to the contact (broadlogId) and the identifier of the message template (deliveryId). It is added when the contact clicks a URL included in an email sent by Adobe Campaign and enables you to track their behavior on the web. This session cookie is erased automatically when the browser is closed. The contact can configure their browser to refuse cookies.
  • A permanent cookie shared between Adobe Experience Cloud solutions. This enables you to identify the users who interact with the Experience Cloud solutions when they visit a website. The description of this cookie is available here .
Regulations such as the General Data Protection Regulation (GDPR) state that companies require the agreement of website users before installing any cookies.
  • You must inform users that your sites are equipped with web tracking tools via an authorization request (that comes up over the page, for example) with a checkbox to authorize the use of cookies, or add a banner at the top of the first page they land on, etc.
  • Pop-up windows should be avoided as they are often blocked by browsers.

Message tracking

Adobe Campaign lets you track the emails sent and the behavior of your delivery recipients: opening, clicks on links, unsubscriptions, etc. For more on this, see About message tracking .
To do this, add tracked links to your messages in order to measure the impact of your delivery and recipient behavior in the Tracking tab of the delivery dashboard. Tracking data is interpreted in the Tracking indicators report.

Web tracking

Adobe Campaign also lets you monitor how recipients browse your website: insert tracking tags to collect information and measure visits on web application pages. For more on this, see Tracking a web application .
The configuration of web tracking is presented in this section .
To further manage tracking, Adobe Campaign enables you to display an opt-out banner to stop tracking web behaviors of end users who opt-out of behavioral tracking. For more on this, see Web application tracking opt-out .