Monitoring guidelines

Last update: January 6, 2025

Instance monitoring dashboard

The Monitoring tab, which is accessible from Campaign Classic homepage, is the main entry point to help you monitor your instance.

It provides a dashboard of what is occurring on your instance: its status (build version, installed packages, etc.), system indicators, logs, workflows that are currently running, state of last sent deliveries, etc.

Detailed information is available here.

Monitoring Campaign Classic processes

Monitor your instance

Monitor workflows

Monitor deliveries

Monitor the database

Additional ways of monitoring the different Campaign processes are available. They provide several ways of monitoring your instances to make sure that your system is healthy and eventually troubleshoot issues that may occur when setting up workflows, sending deliveries, etc.

Monitoring your instance

Automatic monitoring tools

Several automatic methods are available. to help you monitor your instance. You can, for example, set up email reports with detected anomalies, retrieve a list of indicators in XML format, etc. Click here for more information.

Audit trail

The Audit trail allows you to visualize the complete history of changes related to options, workflows and schemas within your instance. Click here for more information.

Control Panel

The Control Panel allows you to manage several settings of your instance: manage URL permissions, check your instance details like your servers’ build versions, etc. It also allows you to monitor the available space on the SFTP servers that are connected to your instance. Click here for more information.

NOTE
Control Panel is accessible to all Admin users. The steps to grant Admin access to a user are detailed in this page.
Note that your instance must be hosted on AWS and upgraded with the latest GA build. Learn how to check your version in this section. To check if your instance is hosted on AWS, follow the steps detailed in this page.

Monitoring workflows

Workflow HeatMap

The Workflow HeatMap provided a visual representation of all the workflows that are running on your instance. It allows you to easily monitor the load on the instance and plan workflows accordingly. Click here for more information.

Audit trail

The Audit trail allows you to visualize all the modifications that have been made in workflows, as well as their current states. Click here.

Workflows troubleshooting

Specific actions can be performed when encountering issues with a workflow execution. Click here for more information

Workflow status monitoring

Additionally to the heatmap, you can create a workflow that will let you monitor the status of a set of workflows and send recurring messages to supervisors. Click here for more information.

General guidelines

Following guidelines and best practices when using workflows can help improve performances. For more information, refer to these sections:

Monitoring deliveries

SMTP reports

SMTP reports display delivery statistics and SMTP errors by domain. Learn more

Best practices

Best practices for delivery sending and designing can help you improve their performances.

Delivery troubleshooting
Specific actions can be performed when encountering issues with deliveries: