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Message Center processing time

This report displays the main indicators related to the real time queue. This report, aimed at technical administrators, can also be accessed via the Monitoring universe in the control instance.
Just like for the Message Center service level report, you can choose to display the overall statistics or those relative to a particular execution instance. You can also filter the data by channel and over a specific period. The indicators displayed in the Indicators over the period section are calculated over the period selected:
  • Average queuing time : the average time that successfully processed events spent in Message Center. Only the processing time is taken into account.
  • Average message sending time (s) : the average time that successfully processed events spent in Message Center. Only the mta delivery time is taken into account.
  • Average processing time (s) : the average time that successfully processed events spent in Message Center. The calculation takes the processing time and the mta sending time into account.
  • Maximum number of queued events : maximum number of events present in the Message Center queue at any given moment.
  • Minimum number of queued events : minimum number of events present in the Message Center queue at any given moment.
  • Average number of queued events : average number of events present in the Message Center queue at any given moment.
The warning (orange) and alert (red) indicator thresholds can be configured in Adobe Campaign deployment wizard. Refer to Monitoring thresholds .