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Trouble Shooting the Control Panel

Login and Homepage

Symptom: Unable to login to Experience Cloud

What to do:
The user needs to locate their IMS Org ID (xxx). The Administrator needs to add the user to the Product Profile “Campaign-xxx-Admins” for each instance that they would like to manage. If the user is an admin of all instances they still might need to add themselves as “users”

Symptom: An Instance is not listed in the Control Panel

Cause:
Most likely user needs to be added as a “user” Product Profile “Campaign-xxx-Administrators/Admin” for the instance that is missing
What to do:
The Administrator needs to add the user to the Product Profile “Campaign-xxx-Admins” for each instance that they would like to manage. If the user is an admin of all instances they still might need to add themselves as “users”.

Helpful videos



Establishing Connection to SFTP Server (Client or API)

Connecting to SFTP servers requires:
  • Whitelisting the IP address from which you are connecting to the SFTP server
  • Private/public key pair that needs to be registered with Adobe Campaign
  • If connecting to the SFTP server directly you will also need SFTP client software

Helpful Documentation