Trouble shooting the Control Panel
Learn how to troubleshoot issues when using the Control Panel.
Login and homepage
Issues occurring with login and homepage.
Symptom: Unable to login to Adobe Experience Cloud
What to do: The user needs to locate their IMS Org ID (xxx). The administrator needs to add the user to the product profile “Campaign-xxx-Admins” for each instance that they would like to manage. If the user is an admin of all instances they still might need to add themselves as user .
Symptom: An Instance is not listed in the Control Panel
Cause: Most likely user needs to be added as a user Product Profile Campaign-xxx-Administrators/Admin for the instance that is missing
What to do: The administrator needs to add the user to the Product Profile Campaign-xxx-Admins for each instance that they would like to manage. If the user is an admin of all instances they still might need to add themselves as user .
Check IMS Org ID (00:26 min)
How to add an administrator to the product profile administrators to be able to use Control Panel (01:03 min)
Establishing Connection to SFTP Server (Client or API)
Connecting to SFTP servers requires:
- allow listing the IP address from which you are connecting to the SFTP server
- Private/public key pair that needs to be registered with Adobe Campaign
- If connecting to the SFTP server directly you will also need SFTP client software