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Trouble shooting the Control Panel

Learn how to troubleshoot issues when using the Control Panel.

Login and homepage

Issues occurring with login and homepage.

Symptom: Unable to login to Adobe Experience Cloud

What to do: The user needs to locate their IMS Org ID (xxx). The administrator needs to add the user to the product profile “Campaign-xxx-Admins” for each instance that they would like to manage. If the user is an admin of all instances they still might need to add themselves as user .

Symptom: An Instance is not listed in the Control Panel

Cause: Most likely user needs to be added as a user Product Profile Campaign-xxx-Administrators/Admin for the instance that is missing
What to do: The administrator needs to add the user to the Product Profile Campaign-xxx-Admins for each instance that they would like to manage. If the user is an admin of all instances they still might need to add themselves as user .

Helpful videos



Establishing Connection to SFTP Server (Client or API)

Connecting to SFTP servers requires:
  • allow listing the IP address from which you are connecting to the SFTP server
  • Private/public key pair that needs to be registered with Adobe Campaign
  • If connecting to the SFTP server directly you will also need SFTP client software

Helpful Documentation