Managing incoming SMS
Managing STOP SMS
When a profile replies to an SMS message which was sent via Campaign, you can configure messages which are automatically sent back to him as well as the action to perform.
This configuration is defined in the
Automatic reply sent to the MOsection of the SMS Routing external account . MO stands for 'Mobile Originated', which means that you can configure an auto-reply to the mobile who sent the SMS.
To do so:
- From the advanced menu, via the Adobe Campaign logo, selectAdministration > Application settings > External accountsthen theSMS routing via SMPPexternal account.
- Under theAutomatic reply sent to the MOcategory, clickCreate elementto start configuring your automatic reply.
- Choose the keyword that will trigger this automatic reply. The keywords are not case-sensitive. For example, here, if recipients send the keyword "STOP", they will receive the automatic reply.Leave this column empty if you want to send the same reply no matter what the keyword is.
- In theShort codefield, specify a number that is usually used to send deliveries and will serve as a sender name. You can also decide to leave theShort codecolumn empty, to send the same reply no matter what the short code.
- Type in the answer you want to send to your recipients in the fieldReply.To carry out an action without sending a reply, leave theReplycolumn empty. For example, this allows you to remove from quarantine the phone number of a user who replies with a message other than "STOP".
- In theAdditional actionfield, link an action to your automatic reply:
For example, in the configuration below, if recipients send the keyword "STOP", they will automatically receive an unsubscription confirmation and their phone number will be sent to quarantine with theBlacklistedstatus. This status refers to the phone number only, the profile is not blacklisted so that the user continues receiving email messages.
- TheSend to quarantineaction automatically quarantines the profile phone number.
- TheRemove from quarantineaction removes the profile phone number from quarantine.
- TheNoneaction allows you to only send the message to your recipients without carrying an action.
Your recipients can now be automatically unsubscribed to your messages and sent to quarantine with this automatic reply. The quarantined recipients are listed in the
Addressestable available through the
Quarantinesmenu. For more information on quarantines, refer to this section .
These incoming SMS can be stored if needed. For more information on this, refer to this section .
Storing incoming SMS
SMS routing via SMPPexternal account, you can choose to store incoming messages for example when a subscriber replies "STOP" to an SMS message in order to be removed from your recipient lists.
Store incoming MO in the databasein the
SMPP channel settingscategory, all SMS will be stored in the inSMS table and can be retrieved via a query activity in a workflow.
To do so:
- In theSMPP channel settingsfield, checkStore incoming MO in the database.
- In theMarketing activitiestab, clickCreatethen selectWorkflow.
- Select your workflow type.
- Drag and drop aQueryactivity and double-click the activity.
- In thePropertiestab of the query, chooseIncoming SMS (inSMS)in theResourcefield.
- Then, in theTargettab, drag and drop theIncoming SMS attributesrule.
- Here, we want to target every incoming message from the day before. In theFieldcategory, selectCreation date (created).
- InFilter type, selectRelativethen inLevel of precision, chooseDay.
- You can then choose to retrieve data from today, the day before or the last few days. ClickConfirmwhen your query is configured.
This query will retrieve every STOP message received depending on the chosen time range.
The activity allows you for example to build a population and better personalize your deliveries.