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Managing test profiles and sending proofs

About test profiles

The test profiles allow you to target additional recipients who do not match the defined targeting criteria. They are added to a message's audience to detect any fraudulent use of your recipient database or to ensure the emails arrive in the inboxes.
You can manage your test profiles from the advanced menu
Profiles & audiences > Test profiles
.
A test profile contains fictitious contact information, or contact information controlled by the sender, that can then be used in a message in the following contexts:
  • For sending
    Proofs
    : the Proof is a specific message used to check the message before sending the finalized delivery to recipients. A Proof test profile is in charge of checking the delivery, with regard to its content and format. See Sending proofs .
  • For
    Email rendering
    : the Email rendering test profile is used to check the way in which a message is displayed according to the message inbox that receives it. For example, webmail, message service, mobile, etc. See Email rendering .
    The
    Email rendering
    use is read-only. Test profiles with this use are only available out-of-the-box in Adobe Campaign.
  • As a
    Trap
    : the message is sent to the test profile just as it is sent to the main target. See Using traps .
  • To
    Preview
    messages: a test profile can be selected when previewing a message to test the personalization elements. See Previewing messages .

Managing test profiles

Creating test profiles

  1. From the advanced menu, via the Adobe Campaign logo, select
    Profiles & audiences > Test profiles
    to access the list of test profiles.
  2. From the
    Test profiles
    dashboard, click
    Create
    .
  3. Enter the data for this profile.
  4. Select the use you intend for your test profile.
  5. Enter the contact channels
    Email, Telephone, Mobile, Mobile app
    , as well as the test profile address if necessary.
    You can define a preferred email format:
    Text
    or
    HTML
    .
  6. Specify an event type and the data for this event if you want to use this test profile for testing the personalization of a transactional message.
  7. Click
    Create
    to save the test profile.
The test profile will then be added to the list of profiles.
Related topic:

Editing test profiles

To edit a test profile and consult the data that is linked to it, or to modify it:
  1. Select the test profile you would like to edit by clicking on its image.
  2. Consult or modify the fields.
  3. Click
    Save
    if you have entered your changes, or select the name of the test profile then
    Test profiles
    in the section at the top of the screen to go back to the test profiles dashboard.

Sending proofs

A proof is a specific message that allows you to test a message before sending it to the main target.
Recipients of the proof are in charge of approving the message (its content and form). They are defined in the
Test profiles
. For more on this, see Managing test profiles .
In order to send a proof, the test profiles must be included in your message's audience.
In a message:
  1. Click the
    Send a test
    button.
  2. Select the type of proof you would like to use:
    • Email rendering
      : select this option to test the way your message is received according to the inboxes targeted. For more information, refer to Email rendering .
    • Proof
      : select this option to test the message before sending it to the main target. The proof recipients are in charge of approving the delivery, by checking both its content and its format.
    • Proof + Email rendering
      : this option combines the two previous options.
  3. Confirm your choice.
    The proofs are sent to the test profiles.
  4. You can view your proofs using the
    Proofs
    drop-down list.
  5. Select a proof to access its summary. For an email, if you have selected the
    Email rendering
    option as the proof type, the
    Access email rendering
    icon is displayed on the right of the proof label. See Email rendering .
Depending on the comments from the people who receive the proof, you may be asked to modify the delivery's content. Once the modifications have been carried out, you have to restart email preparation then re-send a proof. Each new proof can be accessed using the
Show proofs
button.
You have to send as many proofs as necessary until you have finalized the content of your delivery. Once this is done, you can send the delivery to the main target and close the approval cycle.
Related topic:

Using traps

When using traps, the message is sent to the test profile just as it is sent to the main target, as a means to identify whether your client file is being used fraudulently.
Traps were originally designed for direct mail deliveries. They allow you to:
  • Verify that your direct mail provider is really sending the communication.
  • Receive the mail at the same time and in the same conditions as your customers.
  • Keep an exact copy of the mail that was sent.
  • Check that your client list is not misused by your direct mail provider. Indeed, if any other communication is sent to your test profile's address, your client file may have been used without your knowing. This is why the test profile's address should only be used to this purpose.
For more on adding traps to a direct mail's audience, see Adding test and trap profiles .
For the other communication channels, you can add trap test profiles to your main target in order to:
  • Check that your message was successfully sent.
  • Get and keep an exact copy of your message.
  • Track when it was sent and received.
To use a test profile as a trap, it must be included in your message's audience.
As opposed to test profiles used for proofs or email rendering , the message is sent at the same time to the main target and to the test profiles used as traps.
When defining a message's audience:
  1. From the
    Test profiles
    tab, select a test profile. Make sure that it has
    Trap
    as the intended use.
  2. Once your message content is ready, click the
    Prepare
    button. See Preparing the send .
    Make sure you selected a main target. Otherwise, your message cannot be sent.
  3. Click the
    Confirm
    button. See Confirming the send .
The message is sent to the main target and to the test profile.
When using a test profile as a trap, for any enriched fields in a message, the corresponding additional data is randomly picked from a real targeted profile and assigned to the trap test profile. For more on enrichment, see this example .