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Sign in and manage your profile settings

Signing in to the Experience Cloud (rather than signing into a single solution) enables single sign-on to all the solutions and core services that you own. Learn how to sign in to the Experience Cloud, manage passwords and notifications, and specify a default landing page.
Administrators, see Administration for information about updates to user and product management.

Sign in to the Experience Cloud (administrators)

Sign in and verify that you are in the right organization.
  1. Click the Experience Cloud pull-down menu ( ), then click Administration.
    If the Administration link is not shown, you are not an Experience Cloud administrator for the displayed organization (Adobe Corp, in this example). For assistance with becoming an administrator, contact Customer Care or an existing Experience Cloud administrator in your company.
  2. Click Administration.
  3. Continue by clicking one of the following links:
Element
Description
Learn about the initial steps you need to take to get started using Experience Cloud solutions.
Define and set up an identity system against which your end users will be authenticated.
Learn about signing in to the Admin Console and managing Experience Cloud user permissions and product profiles.
The Admin Console is the central location for managing your Adobe users and product entitlements across your entire organization.
You can also sign in to the Admin Console using a direct link.
Experience Cloud Assets allows marketers to share, sync and collaborate on folders with designers and other creative assets using the Creative Cloud. You can manage the Creative Cloud users approved to collaborate with your organization here.
(Analytics only) Experience Cloud core services are associated with an organization instead of an individual report suite. To ensure that these services operate correctly, each Analytics report suite must be mapped to an organization. (This task is part of a broader workflow to enable Analytics for core services).
The Organization ID is found on the bottom of the Administration page. This ID is the associated ID with your provisioned Experience Cloud company. This ID is a 24-character alphanumeric string, followed by (and must include) @AdobeOrg.

Sign in to the Experience Cloud (users)

Help for non-administrative users signing in to the Experience Cloud.
  1. Verify with your administrator that your organization has been provisioned in the Experience Cloud.
  2. Navigate to the Adobe Experience Cloud ( marketing.adobe.com).
  3. Click Sign In With Adobe ID.
    Your Experience Cloud administrator can help you determine the type of account (Adobe ID or Enterprise ID).
  4. On the Feed page (or your default landing page), click the selector icon to access the pull-down menu.
    The solutions and services that display in this menu depend on your application privileges defined by your administrator.

Configure default personal account settings

You can edit personal details and specify a default organization and landing page to display after signing in to the Experience Cloud.
  1. Sign in to the Experience Cloud, then click your profile icon.
  2. Click Edit Profile.
  3. Continue configuring and editing personal information, then click Save Changes.

Enable notifications

Get notified (via email or in-product) about system updates, maintenance notices, posts, mentions, and assets shared. You can also specify the products and solutions for which you want notifications, including the upload status for customer attributes.
To navigate to Notifications, click the Notifications icon , then click the Settings icon .
You can sort the Notifications display based on the message types that are important to you, and search for notifications. You can also:
  • Sort by the message types that are important to you.
  • Search for notifications.
To enable notifications

Manage profiles and passwords

You can edit your Experience Cloud profile, specify a default organization and landing page, and more.
  1. From the Experience Cloud menu, click your profile picture.
  2. Click Edit Profile.
    On the Profile & Passwords page, complete the fields and options under Personal Details.

Recover your password

  1. Navigate to your solution login page.
  2. Click Forgot Password.
    Resetting a solution password should resolve password linking issues for Experience Cloud.
    For Adobe Analytics users, navigate to https://sc2.omniture.com/password_recovery.html.

Configure solution sign-in using a direct link

Optionally, you can sign in to a specific page in a solution, using authentication provided by the Experience Cloud Interface.
URL Template
https://<tenantId>.marketing.adobe.com/<solutionname>?destURL=<fullURL>
Sample URL:
https://aem62tenant.marketing.adobe.com/analytics?destURL=https%3A%2F%2Fsc.omniture.com%2Freports%2F11562.html
You must encode any URL before passing it to the destURL parameter. (Encoder sites like URL Decoder / Encoder are available.)
Parameter
Description
Example
Required / Optional
tenantId
Name of the tenant the user should log into.
aem62tenant
Optional
destURL
The complete URL to the place where the user should be taken to.
https://sc.omniture.com/x/1_7xxzf
Optional
solutionname
Name of the MAC Solution that is the owner of destURL parameter. It is used to verify that the user has access to the solution which is the owner of the URL. It is the responsibility of the solutions to make sure that the solutionname is in Sync with the destURL parameter. For example : If the URL contains solutionname as social and the destURL provided is an analytics url, then the user would be redirected to the url even if he doesn't have access to analytics. MAC does NOT verify weather the owner of the destURL is in sync with the solution name.
analytics
Required if destURL param is used.