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Support

Technical support offerings are designed to meet the needs of any size company. The following table describes Dynamic Media Classic Customer Care offerings:
Support
Subscription
Case limit
Unlimited.
Response time
SLA (Service Level Agreements)
Supported Users
Up to ten users per organization can be designated as Supported Users, who can open cases with Customer Care.
Social Support
Free live web training and video tutorials
Included.
E-mail support
Telephone support
  • US/Canada:(800) 898-9743, (800)497-033, (408)454-5910
  • Japan:+81-3-6743-9632
  • UK: +44 (0)20 35641782
  • Germany: +49 (0)69 51709005
  • France: +33 157324085
  • Netherlands: +31 (0)20 2035138 (Weekend Support in English)
When reporting issues to Technical Support, include this information:
  • Scene7 Publishing System company name.
  • Your name, phone number, and e-mail address.
  • Dynamic Media Classic application, platform, and version.
  • Issue description and the steps necessary to reproduce the problem.
  • Error message, if any.
  • Browser type and version, if applicable.