Support support
Technical support offerings are designed to meet the needs of any size company. The following table describes Adobe Dynamic Media Classic Customer Care offerings:
Support
Subscription
Case limit
Unlimited.
Check the Adobe System Status
Can’t find an answer?
Community Forum
SLA (Service Level Agreements)
Supported users
Up to ten users per organization can be designated as Supported Users, who can open cases with Customer Care.
Free live web training and instruction videos
Included.
Telephone support
- US and Canada: 1-800-497-0335
- Phone numbers for other regions.
When reporting issues to Technical Support, include this information:
- Adobe Dynamic Media Classic company name.
- Your name, phone number, and e-mail address.
- Adobe Dynamic Media Classic application, platform, and version.
- Issue description and the steps necessary to reproduce the problem.
- Error message, if any.
- Browser type and version, if applicable.
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