Supported Platforms for AEM Forms on JEE supported-platforms-for-aem-forms-on-jee

CAUTION
AEM 6.4 has reached the end of extended support and this documentation is no longer updated. For further details, see our technical support periods. Find the supported versions here.

Supported Platforms supported-platforms

Support levels support-levels

AEM Forms on JEE server can be set up using any combination of supported operating systems, application servers, databases, database drivers, JDK, LDAP servers, and email servers.

This document lists the supported client and server platforms for AEM Forms on JEE. Adobe provides several levels of support, both for our recommended configurations and for other configurations. The document also lists other supported software and their version, exceptions, patch definitions, and third-party software patch support policy.

NOTE
  • For a complete list of exceptions to supported server platforms, see Exceptions to supported server platforms.
  • AEM Forms on JEE supports only English, French, German, and Japanese versions of the supported operating systems and applications.

Adobe recommends these configurations and provides full or restricted support as part of the standard software maintenance agreement:

Support Level
Description
A: Supported
Adobe provides full support and maintenance for this configuration. This configuration is covered by Adobe's quality assurance process.
R: Restricted Support
Adobe provides full support for this configuration after certain prerequisites are met. Contact Adobe enterprise support to learn about the prerequisites and raise a request for the support.
L: Limited supoort
Adobe provides full support and maintenance for this configurations after certain prerequisites are met. Not all capabilities are available on the configuration. Contact Adobe enterprise support to learn about the prerequisites and raise a request for the support.

Unsupported configurations unsupported-configurations

Support Level
Description
E: Expected to work
The configuration is expected to work, and there are no reports to the contrary.
Z: Not supported
The configuration is not supported. Adobe does not make any statements about whether the configuration works, and does not support it.

Java Virtual Machines (JVM) java-virtual-machines-jvm

Adobe Experience Manager Forms requires a Java Virtual Machine to run, which is provided by the Java Development Kit (JDK) distribution. Adobe Experience Manager operates with the following versions of the Java Virtual Machines:

Platform
Support Level
Supported Patch Definitions
Oracle Java™ SE 8 (64 bit)
A: Supported
Minor releases and updates
IBM® J9 Virtual Machine (build 2.8, JRE 1.8.0)
A: Supported
Minor releases and updates
NOTE
  • AEM Forms on JEE supports only 64-bit JVMs on production environments.
  • It is recommend to track the Security Bulletins from the Java vendor to ensure the safety and security of production environments and install the latest Java Updates.

Databases and CRX Persistence databases-and-crx-persistence

AEM persistence support aem-persistence-support

Platform
Description
Support Level
File System
Repository Microkernel (TAR MK files)
Supported
MongoDB Enterprise 3.4
Repository Microkernel
Supported
IBM DB2 11.1
Repository Microkernel
Supported
Oracle Database 12c Release 1
Repository Microkernel
Supported
Microsoft SQL Server 2016
Repository Microkernel
Supported
  • MongoDB is third-party software and is not included in the AEM licensing package. For more information see the MongoDB licensing policy page.

  • In order to get the most of your AEM deployment, Adobe recommends licensing the MongoDB Enterprise version in order to benefit from professional support.

  • Adobe Customer Care will assist qualifying issues related to the usage of MongoDB with AEM. For more information, see the MongoDB for Adobe Experience Manager page.

  • ‘File System’ includes block storage that is POSIX compliant. This includes network storage technology. Mind that file system performance might vary and influences the overall performance. It is recommended to load test AEM in combination with the network/remote file system.

  • Only MongoDB Storage Engine WiredTiger is supported.

  • MongoDB Sharding is not supported in AEM.

  • AEM Forms on JEE does not support MySQL for RDBMK persistence.

  • The Document Security module does not use Content Repository. It implies, if you are using only Document Security and do not plan to use HTML Workspace, HTML5 forms, or adaptive forms, then do not install Content Repository.

  • AEM Forms on JEE supports Oracle Multitenant architecture.

DATABASE support database-support

Platform
Description
Support Level AEM 6.4
Support Level AEM Forms 6.4 on JEE
IBM DB2 11.1
Repository Microkernel
Supported
Supported
Oracle Database 12c Release 1
Repository Microkernel
Supported
Supported
MySQL 5.7.19
Repository Microkernel
Expected to work
Supported
Microsoft SQL Server 2016
Repository Microkernel
Expected to work
Supported

Database drivers database-drivers

Database
Platform
Supported Patch Definitions
MySQL

MySQL Connector/J 5.7

mysql-connector-java-5.1.44-bin.jar(version 5.1.44)

Supplied with AEM Forms on JEE installation
Microsoft SQL Server

Microsoft® SQL Server JDBC driver 6.2.1.0 (Deprecated)

sqljdbc6.jar

Supplied with AEM Forms on JEE installation.
Microsoft SQL Server

Microsoft® SQL Server JDBC driver 6.2.2.0

sqljdbc6.jar

Download from Microsoft Website.
Oracle

Oracle Database 12.1.0.2.0 JDBC driver

ojdbc7.jar (version 12.1.0.2.0)

Supplied with AEM Forms on JEE installation.
IBM DB2
IBM® DB2 Universal JDBC driver 4.16.53 (db2jcc4.jar)
Download the driver from IBM Website

Application servers application-servers

Platform
Support Level
Supported Patch Definitions
Oracle WebLogic Server 12.2.1 (12c R2) [1] [2] [4] [8]
A: Supported
Service pack and critical updates
IBM® WebSphere® Application Server 9.0 [2] [6]
A: Supported
Service pack and critical updates
JBoss® Enterprise Application Platform (EAP) 7.0.6 [1] [4] [5] [7] [8][11]
A: Supported
Patches and cumulative patches for the supported EAP version
NOTE
IBM® WebSphere® clusters are only supported in Network Deployment editions.

Server operating systems server-operating-systems

Production environments production-environments

Platform
Support level
Supported Patch Definitions
Microsoft Windows Server 2016
A: Supported
Service packs and critical updates
Microsoft Windows Server 2012 R2 V6.3
A: Supported
Service packs and critical updates
Oracle Solaris™ 11 - V5.11 [3] [10]
L: Limited
Updates and patches
Red Hat Enterprise Linux 7 (Kernel 3.x)
Note: Red Hat Enterprise Linux 6 reaches the End of Maintenance phase and transitions to the Extended Life Cycle Support phase on Nov 30, 2020. Adobe recommends Red Hat Enterprise Linux 7 for upgrades and new installations. Existing installations can use Red Hat Enterprise Linux 6 during the Extended Life Cycle Support phase.
A: Supported
Minor releases, cumulative updates, and critical updates
SUSE® Linux® Enterprise Server 12
A: Supported
Service packs, cumulative patches, and critical security updates
Oracle Linux® 7 Update 3
A: Supported
Service packs, cumulative patches, and critical security updates
CentOS 7 [9]
A: Supported
Service packs, cumulative patches, and critical security updates
IBM AIX 7.2 [10]
A: Limited Support
Service packs, cumulative patches, and critical security updates
NOTE
AEM Forms on JEE supports only 64-bit operating systems.

Virtualized environment virtualized-environment

You can run AEM Forms on JEE on a physical machine or a virtual environment. However, if you encounter any issue with AEM Forms on a virtual environment, try replicating the issue on a physical machine. If the issue persists on the physical machine, contact Adobe Support for a resolution. For issues that do not replicate on the physical machine, contact your virtual environment vendor.

Development environments development-environments

Platform (Base Version)
Support Level
Supported Patch Definitions
Microsoft® Windows® 10
E: Expected to work
Service pack and critical updates
NOTE
  • AEM Forms on JEE supports only 64-bit operating systems.
  • PDF Generator service is not supported on Windows 10.

Exceptions to supported server platforms exceptions-to-supported-server-platforms

Consider the following exceptions while choosing a platform to set up your AEM Forms on JEE server.

  1. AEM Forms on JEE doesn’t support Oracle WebLogic and JBoss® on IBM® AIX®.
  2. AEM Forms on JEE doesn’t support Oracle WebLogic and IBM® WebSphere® with MySQL.
  3. AEM Forms on JEE doesn’t support Oracle Solaris™ with Intel® architecture (only SPARC® is supported).
  4. AEM Forms on JEE doesn’t support Oracle WebLogic and JBoss on SUSE Linux Enterprise Server 12. Only IBM WebSphere is supported on SUSE Linux Enterprise Server 12.
  5. AEM Forms on JEE doesn’t support any JDK with JBoss® other than Oracle Java™ SE.
  6. AEM Forms on JEE doesn’t support any JDK with IBM® WebSphere® other than IBM® JDK.
  7. AEM Forms on JEE doesn’t support IBM® DB2 with JBoss®.
  8. CRX-repository supports persistence of type TarMK, MongoDB, and relational databases (RDBMK). You cannot have two different database systems between the application server and the CRX-repository. However, on an AEM Forms on JEE environment, you can use MongoMK with CRX-repository and a supported relational database with application server.
  9. AEM Forms on JEE does not support WebSphere application server on CentOS.
  10. AIX and Solaris operating systems are available only for upgrade customers.
  11. AEM Forms on JEE doesn’t support JBoss role based access control (RBAC).

In addition, consider the following points while choosing software for Adobe AEM Forms on JEE deployments:

  • AEM Forms on JEE supports updates, patches, and fix packs on top of the specified major and minor version of supported software. However, update to the next major or minor version is not supported unless specified.
  • Cluster-based installations do not support TarMK persistence. For information about supported persistence, see Choosing a persistence type for an AEM Forms installation.
  • AEM Forms on JEE supports various third-party software as per our Third-party software support Policy.
  • AEM Forms on JEE supports platforms as per the support provided by third-party vendors. Some combinations may not be allowed by third-party vendors. For example, many vendors have not certified their application servers with IBM® DB2. As a result, AEM Forms on JEE also doesn’t support these combinations. To ensure that you choose the supported software versions, check the support matrix for the third-party vendors as well.
  • AEM Forms on JEE does not support TarMK Cold Standby.
  • AEM Forms on JEE does not support vertical clustering.
  • AEM Forms on JEE doesn’t support MySQL database on a clustered environment.
  • RDBMK does not work with DB2, MYSQL, MS SQL, and Oracle databases when the Package JDBC modules are configured on Weblogic.

LDAP servers (optional) ldap-servers-optional

Product (Base Version)
Supported Patch Definitions
Oracle Unified Directory (OUD) 11g Release 2
Service packs
Microsoft Active Directory 2016
Maintenance release and fix packs
Microsoft® Active Directory 2012
Updates provided with operating system
Microsoft Active Directory Lightweight Directory Services 2012
Updates provided with operating system
IBM® Tivoli Directory Server 6.4
Feature packs and interim fixes
IBM Lotus Domino 8.5.0
Maintenance release and fix packs
Novell eDirectory 8.8.7
Product updates

Email servers (optional) email-servers-optional

  • IBM Lotus Domino 9.0
  • Microsoft Exchange 2013
  • Microsoft Office 365

Content managers and corresponding connectors content-managers-and-corresponding-connectors

Product
Version
IBM Content Manager Server
8.5 Fix pack 2
IBM Content Manager Client
Version 8.5 is supported
EMC Documentum
7.0 and 7.3
IBM Filenet
5.2
Microsoft Sharepoint
2013 and 2016

Support for Cordova support-for-cordova

AEM Forms App now supports the Apache Cordova. Following are the platform-specific versions of Cordova that are supported:

  • Apache Cordova 6.4.0
  • Cordova iOS 4.3.0
  • Cordova Android 6.0.0
  • Cordova Windows 4.4.3

Software support for PDF Generator software-support-for-pdf-generator

Product
Supported Formats for Conversion to PDF
Acrobat 2017 classic track
XPS, image formats (BMP, GIF, JPEG, JPG, TIF, TIFF, PNG, JPF, JPX, JP2, J2K, J2C, JPC), HTML, HTM, DWG, DXF, and DWF
Microsoft® Office 2016
DOC, DOCX, XLS, XLSX, PPT, PPTX, RTF, and TXT
Microsoft® Office 2013
DOC, DOCX, XLS, XLSX, PPT, PPTX, RTF, and TXT
WordPerfect X7
WP, WPD
Microsoft® Office Visio 2013
VSD, VSDX
Microsoft® Office Visio 2016
VSD, VSDX
Microsoft® Publisher 2013
PUB
Microsoft® Publisher 2016
PUB
Microsoft® Project 2013
MPP
Microsoft® Project 2016
MPP
OpenOffice 4.1.2
ODT, ODP, ODS, ODG, ODF, SXW, SXI, SXC, SXD, XLS, XLSX, DOC, DOCX, PPT, PPTX,image formats (BMP, GIF, JPEG, JPG, TIF, TIFF, PNG, JPF, JPX, JP2, J2K, J2C, JPC), HTML, HTM, RTF, and TXT
OpenOffice 3.4
ODT, ODP, ODS, ODG, ODF, SXW, SXI, SXC, SXD, XLS, XLSX, DOC, DOCX, PPT, PPTX,image formats (BMP, GIF, JPEG, JPG, TIF, TIFF, PNG, JPF, JPX, JP2, J2K, J2C, JPC), HTML, HTM, RTF, and TXT
NOTE
PDF Generator supports only English, French, German, and Japanese versions of the supported operating systems and applications.
In addition:
  • PDF Generator requires 32-bit version of Acrobat 2017 classic track version 17.011.30078 or later to perform the conversion.
  • PDF Generator supports only the 32-bit Retail version of Microsoft Office Professional Plus and other software required for conversion.
  • PDF Generator does not support Microsoft Office 365.
  • PDF Generator conversions for OpenOffice are supported only on Windows, Linux, and Solaris.
  • The HTML2PDF service is deprecated on AIX.
  • The OCR PDF, Optimize PDF, and Export PDF features are supported only on Windows.
  • A version of Acrobat is bundled with AEM Forms to enable PDF Generator functionality. The bundled version should only be accessed programmatically only with AEM Forms, during the term of the AEM Forms license, for use with AEM Forms PDF Generator. For more information, refer to AEM Forms product description as per your deployment (On-Premise or Managed Services)”

Exceptions to accessibility support exceptions-to-accessibility-support

The following subsystems of AEM Forms are not 508 compliant:

  • Adaptive Forms Authoring UI
  • Forms Manager Authoring UI
  • Correspondence Management Authoring UI
  • Admin UI (Administration Console UI)

System Requirements for AEM Forms on JEE system-requirements-for-aem-forms-on-jee

Minimum hardware requirements minimum-hardware-requirements

Platform
Minimum hardware requirement
Microsoft Windows Server
Intel® Xeon® E5-2680, 2.4 GHz processor or equivalent
VMWare ESX 5.1 or later
RAM: 6 GB (64-bit OS with 64-bit JVM)
Free disk space: 15GB of temporary space plus 22GB
for AEM Forms on JEE
Sun Solaris
UltraSPARC® IIIi, 1.5 GHz processor
Solaris Containers (Zones) partitioning
RAM: 6 GB (64-bit OS with 64-bit JVM)
Free disk space: 6 GB of temporary space plus 22GB
for AEM Forms on JEE
IBM AIX
P6 pSeries 520 (Model 52A) 9131-52A, 1.8 GHz processor
LPAR partitioning
RAM: 6 GB (64-bit OS with 64-bit JVM)
Free disk space: 6 GB of temporary space plus 22GB
for AEM Forms on JEE
SUSE Linux Enterprise Server
Intel Xeon E5-2670v2, 1 vCPU, 2.5 GHz processor
AWS m3.medium (3 ECUs)
RAM: 6 GB (64-bit OS with 64-bit JVM)
Free disk space: 6 GB of temporary space plus 22GB
for AEM Forms on JEE
Red Hat Enterprise Linux
Intel Xeon E5-2670v2, 1 vCPU, 2.5 GHz processor
AWS m3.medium (3 ECUs)
RAM: 6 GB (64-bit OS with 64-bit JVM)
Free disk space: 6 GB of temporary space plus 22GB
for AEM Forms on JEE
Hardware requirements for a small production environment
  • Intel powered environment: Intel® Xeon® E5-2680, 2.4 GHz or greater. Using a dual core processor will further enhance performance
  • Sun SPARC powered environment: UltraSPARC V or later
  • IBM AIX powered environment: Power6 or later
  • Memory: 4 GB

For additional reuirements see:

Supported Clients for AEM Forms on JEE supported-clients-for-aem-forms-on-jee

Workbench workbench

NOTE
Both 32-bit and 64-bit operating systems are supported.
Platform
Supported Patch Definitions

Microsoft® Windows® 10

(Enterprise, Pro, Basic)

Service packs and critical updates
Microsoft® Windows® 2012 Server R2
Service packs and critical updates
Microsoft® Windows® 2016 Server
Service packs and critical updates
  • Disk space for installation: 1.7 GB for Workbench only, 2.7 GB on a single drive for a full installation of Workbench, Designer, and the samples assembly 400 MB for temporary install directories - 200 MB in the user temp directory and 200 MB in the Windows temporary directory
NOTE
If all of these locations reside on a single drive, there must be 1.5 GB of space availableduring installation. The files copied to the temporary directories are deleted when installation is complete.
  • Memory for running Workbench: 2 GB of RAM
  • Hardware requirement: Intel® Pentium® 4 or AMD equivalent, 1 GHz processor
  • Minimum 1024 X 768 pixels or greater monitor resolution with 16-bit color or higher
  • TCP/IPv4 or TCP/IPv6 network connection to the AEM Forms on JEE server
NOTE
You must have Administrative privileges to install Workbench on Windows. If you are installing using a non-administrator account, the installer will prompt you for the credentials for an appropriate account.

Designer designer

  • Microsoft® Windows® 2012 Server R2, Microsoft® Windows® 2016 Server, Microsoft® Windows® 2019 Server, Microsoft® Windows® 10
  • 1 GHz or faster processor with support for PAE, NX, and SSE2.
  • 1 GB of RAM for 32-bit or 2 GB of RAM for 64-bit OS
  • 16 GB disk space for 32-bit or 20 GB disk space for 64-bit OS
  • Graphics memory - 128 MB of GPU (256 MB recommended)
  • 2.35 GB of available hard-disk space
  • 1024 X 768 pixels or greater monitor resolution
  • Video hardware acceleration (optional)
  • Acrobat Pro DC, Acrobat Standard DC, or Adobe Acrobat Reader DC
  • Administrative privileges to install Designer

Adobe Acrobat and Adobe Reader adobe-acrobat-and-adobe-reader

Acrobat and Adobe Reader (Base)
Supported Patch Definitions
Acrobat 2017 (Classic track)
Version 17.011.30078 or later
NOTE
The Acrobat DC product family introduces two tracks for both Acrobat and Reader which are essentially different products: “Classic” and “Continuous.” For details and a comparison of the two tracks, see https://www.adobe.com/go/acrobatdctracks.

Browsers browsers

Desktops desktops

Browser (Base)
Support level
Supported Patch Definitions
Microsoft Edge
A: Supported
Service packs and updates
Mozilla Firefox 45.x
A: Supported
All updates
Google Chrome 46+
A: Supported
All updates
Apple Safari 11.x
A: Supported
All updates
Google Chrome and Firefox on MAC OS X
A: Supported
All updates
NOTE
Some browser-related exceptions for desktops are as follows:

Mobile clients mobile-clients

Browser (Base)
Supported Patch Definitions
Chrome on Android™ 4.1.2 and above
All updates
Safari on iOS 15.1 and above
All updates
Internet Explorer on Windows 10
All updates
Microsoft Edge
All updates
Native Andriod browser on Android™ 4.4 and above
All updates
NOTE
  • Forms Portal is supported on Safari on iPad only.

AEM Forms app aem-forms-workspace-app

Mobile device support mobile-device-support

AEM Forms app is available on the following platforms:

Platform
Supported Devices
Apple iOS
Apple iPhone, iPad, iPad Air, and iPad mini running iOS 15.1 and above.
Google Android
Android 4.4 (Andoird Kit Kat) and above [API Level 19 and above]. AEM Forms app is certified on 7- and 10-inch Samsung Galaxy tablets and 7-inch Google Nexus tablet and popular smartphones.
Microsoft Windows
Microsoft Surface devices, tablets, laptops, and desktops running Microsoft Windows 10 operating system.

Adobe Flash Player adobe-flash-player

Flash Player (Base)
Supported Patch Definitions
Flash Player latest version
Minor versions and updates

Adobe Document Security Extension for Microsoft Office adobe-rights-management-extension-for-microsoft-office

Click here to see the system requirements for Adobe Document Security Extension for Microsoft® Office.

Exceptions to client support exceptions-to-client-support

Microsoft® Windows® 2012 is not supported for all specified client-side software except Reader and Acrobat.

Also, AEM Forms on JEE supports updates, patches, and fix packs on top of the specified major and minor version of supported software. However, update to the next major or minor version is not supported unless specified.

Third-party patch support policy third-party-patch-support-policy

The third-party software requirements for AEM Forms on JEE are documented in the “System Requirements” section of their respective product documents. All documentation can be accessed from https://adobe.com/go/learn_aemforms_documentation_64 .

AEM Forms on JEE’s third-party reference platforms state the specific patch level of third-party infrastructure that was current during the development and release of AEM Forms on JEE, and from the minimum patch/service pack level of the infrastructure supported by that version of AEM Forms on JEE.

Adobe supports urgent or recommended patches issued by third-party vendors upon their release assuming that third-party vendors guarantee backward compatibility with the versions that AEM Forms on JEE supports. Adobe will only support patches released after the minimum patch level stated in the AEM Forms on JEE documentation.

In some cases, Adobe does not support third-party updates that change major functionality, and thus do not support full backward compatibility. For details on the supported updates, see Supported patch definitions for specific vendor products and the patch types Adobe supports.

Under circumstances beyond Adobe’s control, third-party patches that claim backward compatibility may have negative impact on the Adobe products or customer environments. In such cases, Adobe recommends that customers assess the impact of any urgent patch from a third party before applying them to critical systems. Adobe will work with third parties using reasonable business efforts to resolve such issues, either through normal Adobe support programs or by third parties rectifying the issue in their patch. This does not guarantee that a newly released third-party patch that will be supported by Adobe will work as documented by the vendor or with AEM Forms on JEE.

Adobe reserves the right to change the third-party reference platforms supported by a AEM Forms on JEE release and their supported patch definitions at any given point.

Additional information for third-party patches can also be found by searching the Adobe Enterprise Support site for knowledgebase articles related to your product.

Contact Support

Revision History revision-history

  • Oct 10, 2021

    • Changed supported version of iOS for AEM Forms App to iOS 15.1. The previous version was iOS 12.
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