Show Menu

Correspondence Management Overview


Correspondence Management centralizes and manages the creation, assembly and delivery of secure, personalized, and interactive correspondences. It enables you to quickly assemble correspondence from both pre-approved and custom-authored content in a streamlined process from creation to archival. As a result, your customers get the right communication at the right time in the right way: timely, accurate, convenient, secure, and relevant. Your business maximizes the value of customer interactions and minimizes cost and risk with a process that is streamlined for ease, speed, and productivity.


Efficient and Productive

It streamlines processing, enabling you to:
  • Deploy and manage templates and content in an intuitive interface designed for business users
  • Quickly assemble correspondence from both pre-approved and custom-authored content


It provides higher-quality communications, enabling you to:
  • Manage business rules and approved content in a centralized content repository
  • Use AEM DAM for managing images
  • Create Adobe PDF files for archiving and auditing
  • Create organizationally compliant messages using preapproved content through embedded business rules.


It improves customer engagement, enabling you to:
  • Add interactive technologies to enable a two-way channel, reducing paper submissions
  • Protect sensitive information with built-in, end-to-end document security
  • Send correspondence via customer’s preferred communication channel, whether electronic, mail, mobile, or fax.