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Correspondence Management: Troubleshooting

Errors when saving a letter

Issue

One of the following errors displayed when saving a letter:
  • Data binding not present for the text module
  • Please provide the property information needed for the following

Reason

These errors could occur due to one of the following:
  • A data dictionary is bound to the letter but is not present on the server.
  • A data dictionary is bound to the letter but has an underscore (_) in its name.

Workaround

Ensure that the data dictionary you are using in the letter is present on the server and does not have an underscore (_) in its name.

Error when previewing a letter

Issue

While previewing a letter, the error "Error in loading letter: Could not import asset from XML input" appears even when a previously unpublished text asset in the letter is published.

Workaround

Reset the letter cache on the publish instance using the following steps and then retry viewing the letter:
  1. Go to https://[server]:[port]/[contextPath]/system/console/configMgr and log in as Admin.
  2. Select Correspondence Management Configurations .
  3. In Correspondence Management Configurations , disable Enable Letter Cache and then click Save.
  4. Enable Enable Letter Cache and then click Save .
  5. Retry viewing the letter.