Show Menu

Speed up the Brand Portal downloads

Brand Portal allows enhancing the download performance of large asset files by integrating with IBM Aspera Connect, which is an install-on-demand application. The application uses proprietary technology to remove TCP overheads and helps improve transfer speed of the asset files. This integration ensures enhanced download experience.
Download speed varies for users as it depends upon factors such as network bandwidth, server latency, and geographical location of clients.
If enabled, Brand Portal users can significantly reduce the time taken to download the desired asset files from Brand Portal or through Shared link by installing the Aspera Connect client.

Prerequisites to accelerate file download

To download the files faster, ensure the following:
  • Enable Download Acceleration
    (which is disabled by default) from General Settings in the administrative tools panel.
  • Port 33001 (both TCP and UDP) is open on the firewall. For more information on the prerequisites, see Aspera Connect Client documentation .
  • Install Aspera Connect using Administrator privileges.
  • For platform support of Aspera transfer client, see Aspera Connect platform support matrix .

Download domains

Following are the download domains for different geographies:
Region Code

Sample download performance using file accelerator

The following table shows download performance for 2 GB file using Aspera Connect file download accelerator:
The observed results do vary due to factors such as network bandwidth, server latency, and client location, considering Brand Portal server is at Oregon (United States).
Client location
Latency between client and server (milliseconds)
Speed with Aspera Connect File Transfer Accelerator (MBps)
Time taken to download 2 GB file with Aspera File Transfer Accelerator (seconds)
U.S. West (N. California)
U.S. West (Oregon)
U.S. East (N. Virginia)
APAC (Tokyo)
Noida (India)

Download workflow using file accelerator

To download assets faster from Brand Portal:
  1. Log in to Brand Portal using a supported browser.
  2. Browse and select the desired asset file, folder, or collection to download. Tap/ click download option. Download dialog appears with # option selected.
    The functionality to send email notification with the link to download assets is presently not supported while faster downloads are enabled.
  3. Tap/click the
    option. To speed up the download experience on your Brand Portal tenant account, you need to have Aspera Connect client application installed on your system.
  4. Download Aspera Connect Client
    If Aspera Connect client is not installed on your system or the existing installed Aspera Connect client is out of date, a prompt is displayed on browser page from where you can download the system-specific Aspera Connect client by selecting
    Download Latest Version
    To download the latest version of Aspera Connect from , select
    Download Now
    and follow the instructions.
  5. Install Aspera Connect Client
    To install IBM Aspera Connect client setup, run the setup from .msi file of IBM Aspera Connect client application and follow the installation wizard.
  6. Once the client is successfully installed, either refresh the browser page and initiate the download steps again or select
    in asset
    dialog box (Step #2). When using Aspera Connect for the first time, the browser prompts to open the link using
    IBM Aspera Connect
    . To skip this dialog in future, enable
    Remember my choice for FASP links
    This message is different on the different browsers.
  7. A dialog box confirms whether to proceed the transfer or not. Select
    to begin. To skip this dialog in future, enable
    Use my choice for all connections with this host
    . Download begins. A dialog box shows the progress of the download. Use the dialog box to
    , or
    the download. Aspera Connect application provides an Activity Window on the system where user can view and manage all transfer sessions. For more information, refer Aspera Connect Client documentation .
On successful completion of the download, a dialog box shows the location where assets are downloaded onto the user's system. If there is a failure, it shows error.
There is a known limitation in Aspera Connect client application that no prompt to select download location appears if
Always ask me where to save downloaded files
is enabled under the tab Transfers within Preferences. Before any download begins, provide the location in the text box
Save downloaded files to

Using file accelerator on Microsoft Edge browser

Microsoft Edge runs in Enhanced Protected Mode (EPM) preventing communication with the Aspera Connect server, while on same private network or with a Trusted Site. Therefore, a pop- up shows up every time a connection with the server is being established.
To use accelerated download functionality on Microsoft Edge, remove the Brand Portal site from the trusted site list.
  1. Open the Control Panel (press
    Window key + X
    , then select
    Control Panel
  2. Go to
    Network and Internet > Internet Options
    . Click the
  3. Click the
    Trusted sites zone
    , then click
  4. Remove Brand Portal site from the list.

Aspera Connect client Preferences

There are a few useful preferences which can be set in IBM Aspera Connect Client preference by right clicking the icon and selecting
You can set the default download location.
Also, the Aspera Connect client can be marked to automatically start on system startup so that the connect client is running and available for the download to begin faster.

Troubleshoot issues with download acceleration

If download acceleration is not working for you, follow these steps to troubleshoot:
  1. Check that ports are not blocked, by visiting from your machine.
    If ports are not OK, then reach out to your network team and ensure that Ports 33001 (both TCP & UDP) are not blocked in the firewall.
  2. If the ports are OK then check if your network is not slow, by measuring the available bandwidth using .
    If the bandwidth is a few (1-10 Mbps) or in Kbps, then use Aspera Preferences and try to limit the bandwidth equal to the available bandwidth.
  3. To confirm whether the downloads from Aspera demo server are working, use . (login: asperaweb , password: demoaspera )
  4. If none of the above troubleshooting steps work, deselect the option Enable Download Acceleration and use the normal download.