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Activate profiles and segments to a destination

Activate the data you have in Adobe Real-time Customer Data Platform by mapping segments to destinations. To accomplish this, follow the steps below.

Prerequisites

To activate data to destinations, you must have successfully connected a destination . If you haven't done so already, go to the destinations catalog , browse the supported destinations, and set up one or more destinations.

Activate data

The steps in the activate workflow vary slightly between destination types. The complete workflow for all destination types is outlined below.

Select which destination to activate data to

Applies to: All destinations
  1. In the Adobe Real-time CDP user interface, navigate to Destinations > Browse , and select the destination where you want to activate your segments.
  2. Click the name of the destination. This takes you to the activation workflow. Note that if an activation workflow already exists for a destination, you can see the segments that are currently being activated to the destination. Select Edit activation in the right rail and follow the steps below to modify the activation details.
  3. Select Activate .
 

Select Segments step

Applies to: All destinations
In the Activate destination workflow, on the Select Segments page, select one or more segments to activate to the destination. Press Next to proceed to the next step.
 

Identity mapping step

Applies to: social destinations and Google Customer Match advertising destination
For social destinations , in the Identity mapping step, you can select source attributes to map as target identities in the destination. This step is either optional or mandatory, depending on which primary identity you are using in the schema.
 
Email address as primary identity : If you are using email address as primary identity in your schema, you can skip the Identity mapping step, as shown below:
 
Another ID as primary identity : If you are using another ID, such as Rewards ID or Loyalty ID , as primary identity in your schema, you need to manually map the email address from your identity schema as a target identity in the social destination, as shown below:
Select Email_LC_SHA256 as target identity if you hashed customer email addresses on data ingestion into Adobe Experience Platform, according to Facebook email hashing requirements .
Select Email as target identity if the email addresses you are using are not hashed. Adobe Real-time CDP will hash the email addresses to comply with Facebook requirements.
 

Configure step

Applies to: Email marketing destinations and cloud storage destinations
This step is optional. In the Configure step, you can configure the file names for each segment you are exporting. The default file names consist of destination name, segment ID, and a date and time indicator. For example, you can edit your exported file names to distinguish between different campaigns or to have the data export time appended to the files.
Select Next to use the default file names or click the pencil icon to open a modal window and edit the file names. Note that file names are limited to 255 characters.
In the file name editor, you can select different components to add to the file name. The destination name and segment ID cannot be removed from file names. In addition to these, you can add the following:
  • Segment name : You can append the segment name to the file name.
  • Date and time : Select between adding a MMDDYYYY_HHMMSS format or a Unix 10-digit timestamp of the time when the files are generated. Select one of these options if you would like your files to have a dynamic file name generated with each incremental export.
  • Custom text : Add custom text to the file names.
Select Apply changes to confirm your selection.
If you don't select the Date and Time component, the file names will be static and the new exported file will overwrite the previous file in your storage location with each export. When running a recurring import job from a storage location into an email marketing platform, this is the recommended option.
 

Segment Schedule step

Applies to: advertising destinations, social destinations
On the Segment schedule page, you can set the start date for sending data to the destination, as well as the frequency of sending data to the destination.
For social destinations, you must select the origin of your audience in this step. You can proceed to the next step only after selecting one of the options in the image below.
 

Scheduling step

Applies to: email marketing destinations and cloud storage destinations
On the Scheduling page, you can see the start date for sending data to the destination as well as the frequency of sending data to the destination. These values cannot be edited.
 

Select attributes step

Applies to: email marketing destinations and cloud storage destinations
On the Select Attributes page, select Add new field and select the attributes that you want to send to the destination.
Adobe Real-time CDP prefills your selection with four recommended, commonly-used attributes from your schema: person.name.firstName , person.name.lastName , personalEmail.address , segmentMembership.status .
File exports will vary as follows, depending on whether segmentMembership.status is selected:
  • If the segmentMembership.status field is selected, exported files include Active members in the initial full snapshot and Active and Expired members in subsequent incremental exports.
  • If the segmentMembership.status field is not selected, exported files include only Active members in the initial full snapshot and in subsequent incremental exports.
We recommend one of the attributes to be a unique identifier from your schema. For more information about mandatory attributes, see Identity in the Email marketing destinations article.
If any data usage labels have been applied to certain fields within a dataset (rather than the entire dataset), enforcement of those field-level labels on activation occurs under the following conditions:
  • The fields are used in the segment definition.
  • The fields are configured as projected attributes for the target destination.
Consider the screenshot below. If, for example, the field person.name.firstName had certain data usage labels that conflict with the destination's marketing use case, you would be shown a data usage policy violation in the review step (step 9). For more information, see Data Governance in Real-time CDP .
 

Review step

Applies to: all destinations
On the Review page, you can see a summary of your selection. Select Cancel to break up the flow, Back to modify your settings, or Finish to confirm your selection and start sending data to the destination.
In this step, Real-time CDP checks for data usage policy violations. Shown below is an example where a policy is violated. You cannot complete the segment activation workflow until you have resolved the violation. For information on how to resolve policy violations, see Policy enforcement in the data governance documentation section.
If no policy violations have been detected, select Finish to confirm your selection and start sending data to the destination.

Edit activation

Follow the steps below to edit existing activation flows in Real-time CDP:
  1. Select Destinations in the left navigation bar, then click the Browse tab, and click the destination name.
  2. Select Edit activation in the right rail to change which segments to send to the destination.

Verify that segment activation was successful

Email marketing destinations and cloud storage destinations

For email marketing destinations and cloud storage destinations, Adobe Real-time CDP creates a tab-delimited .csv or .txt file in the storage location that you provided. Expect a new file to be created in your storage location every day. The default file format is: <destinationName>_segment<segmentID>_<timestamp-yyyymmddhhmmss>.csv|txt
Note that you can edit the file format. For more information, go to the Configure step for cloud storage destinations and email marketing destinations.
With the default file format, the files you would receive on three consecutive days could look like this:
Salesforce_Marketing_Cloud_segment12341e18-abcd-49c2-836d-123c88e76c39_20200408061804.csv
Salesforce_Marketing_Cloud_segment12341e18-abcd-49c2-836d-123c88e76c39_20200409052200.csv
Salesforce_Marketing_Cloud_segment12341e18-abcd-49c2-836d-123c88e76c39_20200410061130.csv

The presence of these files in your storage location is confirmation of successful activation. To understand how the exported files are structured, you can download a sample .csv file . This sample file includes the profile attributes person.firstname , person.lastname , person.gender , person.birthyear , and personalEmail.address .

Advertising destinations

Check your account in the respective advertising destination that you are activating your data to. If activation was successful, audiences are populated in your advertising platform.

Social network destinations

For Facebook, a successful activation means that a Facebook custom audience would be created programmatically in Facebook Ads Manager . Segment membership in the audience would be added and removed as users are qualified or disqualified for the activated segments.
The integration between Adobe Real-time CDP and Facebook supports historical audience backfills. All historical segment qualifications get sent to Facebook when you activate the segments to the destination.

Disable activation

To disable an existing activation flow, follow the steps below:
  1. Select Destinations in the left navigation bar, then click the Browse tab, and click the destination name.
  2. Click the Enabled control in the right rail to change the activation flow state.
  3. In the Update data flow state window, select Confirm to disable the activation flow.