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Create a ServiceNow connector using the Flow Service API

The ServiceNow connector is in beta. See the Sources overview for more information on using beta-labelled connectors.
Flow Service is used to collect and centralize customer data from various disparate sources within Adobe Experience Platform. The service provides a user interface and RESTful API from which all supported sources are connectable.
This tutorial uses the Flow Service API to walk you through the steps to connect Experience Platform to a ServiceNow server.

Getting started

This guide requires a working understanding of the following components of Adobe Experience Platform:
  • Sources : Experience Platform allows data to be ingested from various sources while providing you with the ability to structure, label, and enhance incoming data using Platform services.
  • Sandboxes : Experience Platform provides virtual sandboxes which partition a single Platform instance into separate virtual environments to help develop and evolve digital experience applications.
The following sections provide additional information that you will need to know in order to successfully connect to a ServiceNow server using the Flow Service API.

Gather required credentials

In order for Flow Service to connect to ServiceNow, you must provide values for the following connection properties:
Credential
Description
endpoint
The endpoint of the ServiceNow server.
username
The username used to connect to the ServiceNow server for authentication.
password
The password to connect to the ServiceNow server for authentication.
For more information about getting started, refer to this ServiceNow document .

Reading sample API calls

This tutorial provides example API calls to demonstrate how to format your requests. These include paths, required headers, and properly formatted request payloads. Sample JSON returned in API responses is also provided. For information on the conventions used in documentation for sample API calls, see the section on how to read example API calls in the Experience Platform troubleshooting guide.

Gather values for required headers

In order to make calls to Platform APIs, you must first complete the authentication tutorial . Completing the authentication tutorial provides the values for each of the required headers in all Experience Platform API calls, as shown below:
  • Authorization: Bearer {ACCESS_TOKEN}
  • x-api-key: {API_KEY}
  • x-gw-ims-org-id: {IMS_ORG}
All resources in Experience Platform, including those belonging to Flow Service, are isolated to specific virtual sandboxes. All requests to Platform APIs require a header that specifies the name of the sandbox the operation will take place in:
  • x-sandbox-name: {SANDBOX_NAME}
All requests that contain a payload (POST, PUT, PATCH) require an additional media type header:
  • Content-Type: application/json

Look up connection specifications

In order to create a ServiceNow connection, a set of ServiceNow connection specifications must exist within Flow Service. The first step in connecting Platform to ServiceNow is to retrieve these specifications.
API format
Each available source has its own unique set of connection specifications for describing connector properties such as authentication requirements. Sending a GET request to the /connectionSpecs endpoint will return connection specifications for all available sources. You can also include the query property=name=="service-now" to obtain information specifically for ServiceNow.
GET /connectionSpecs
GET /connectionSpecs?property=name=="service-now"

Request
The following request retrieves the connection specifications for ServiceNow.
curl -X GET \
    'https://platform.adobe.io/data/foundation/flowservice/connectionSpecs?property=name=="service-now"' \
    -H 'Authorization: Bearer {ACCESS_TOKEN}' \
    -H 'x-api-key: {API_KEY}' \
    -H 'x-gw-ims-org-id: {IMS_ORG}' \
    -H 'x-sandbox-name: {SANDBOX_NAME}'

Response
A successful response returns the connection specifications for ServiceNow, including its unique identifier ( id ). This ID is required in the next step to create a base connection.
{
    "items": [
        {
            "id": "eb13cb25-47ab-407f-ba89-c0125281c563",
            "name": "service-now",
            "providerId": "0ed90a81-07f4-4586-8190-b40eccef1c5a",
            "version": "1.0",
            "authSpec": [
                {
                    "name": "Basic Authentication",
                    "spec": {
                        "$schema": "http://json-schema.org/draft-07/schema#",
                        "type": "object",
                        "description": "defines auth params required for connecting to ServiceNow server",
                        "properties": {
                            "endpoint": {
                                "type": "string",
                                "description": "The endpoint of the ServiceNow server (http://<instance>.service-now.com)."
                            },
                            "username": {
                                "type": "string",
                                "description": "The user name used to connect to the ServiceNow server for authentication."
                            },
                            "password": {
                                "type": "string",
                                "description": "password to connect to the ServiceNow server for authentication.",
                                "format": "password"
                            }
                        },
                        "required": [
                            "endpoint",
                            "username",
                            "password"
                        ]
                    }
                }
            ],
        }
    ]
}

Create a base connection

A base connection specifies a source and contains your credentials for that source. Only one base connection is required per ServiceNow account as it can be used to create multiple source connectors to bring in different data.
API format
POST /connections

Request
curl -X POST \
    'http://platform.adobe.io/data/foundation/flowservice/connections' \
    -H 'Authorization: Bearer {ACCESS_TOKEN}' \
    -H 'x-api-key: {API_KEY}' \
    -H 'x-gw-ims-org-id: {IMS_ORG}' \
    -H 'x-sandbox-name: {SANDBOX_NAME}' \
    -H 'Content-Type: application/json' \
    -d '{
        "name": "Base connection for service-now",
        "description": "Base connection for service-now,
        "auth": {
            "specName": "Basic Authentication",
            "params": {
                "endpoint": "{ENDPOINT}",
                "username": "{USERNAME}",
                "password": "{PASSWORD}"
            }
        },
        "connectionSpec": {
            "id": "eb13cb25-47ab-407f-ba89-c0125281c563",
            "version": "1.0"
        }
    }'

Property
Description
auth.params.server
The endpoint of your ServiceNow server.
auth.params.username
The username used to connect to the ServiceNow server for authentication.
auth.params.password
The password to connect to the ServiceNow server for authentication.
connectionSpec.id
The connection specification ID associated with ServiceNow.
Response
A successful response returns details of the newly created base connection, including its unique identifier ( id ). This ID is required to explore your CRM in the next step.
{
    "id": "8a3ca3dd-6d00-4c95-bca3-dd6d00dc954b",
    "etag": "\"8e0052a2-0000-0200-0000-5e25fb330000\""
}

Next steps

By following this tutorial, you have created a ServiceNow base connection using the Flow Service API, and have obtained the connection's unique ID value. You can use this base connection ID in the next tutorial as you learn how to explore customer success systems using the Flow Service API .