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Technology report

The Technology report allows you to see the different device types, operating systems, operating system versions, and mobile carriers on which your app is being used.
This report provides a sunburst visualization for your existing data, and you can use the report to discover audience segments (collections of visitors) for targeting. Creating and managing audiences is similar to creating and using segments, except that you can make the audiences available in the Experience Cloud.

Navigation and Usage

This visualization provides, for example, the base report and breakdowns, uses height to show the metric in focus, and the performance differences between the metrics. Each ring represents an audience segment in the ring's category. You can take actions on an audience, such as applying a sticky filter, hiding a metric, and viewing metrics.
In addition to this information, you can view an in-product tutorial that describes how to interact with the sunburst chart. To start the tutorial, click Technology Breakdown in the title bar of the report, click Customize , and click the i icon.
The sunburst chart is interactive, and you can complete the following tasks:
  • Mouse over the any part of the chart to display more information.
  • Change the time period by clicking the Calendar icon.
  • Click a slice in the ring to select the audience on which you can perform actions, such as zooming in, hiding audiences, creating in-app message, or a sticky filter.
  • In the top right corner, select Device Type and Device to view information about devices and device types.
  • Click a secondary metric on the right side to add it to the visualization.
    You can show the secondary metric using color, height, or both.
The following table describes the standard reports and how they are populated in Mobile Services:
Report
Population Method
Description
Device
Lifecycle metrics
Common metrics broken down by device type.
Operating Systems
Automatic
Common metrics broken down by operating system.
Operating System Version
Lifecycle metrics
Common metrics broken down by operating system version.
Carriers
Automatic
Common metrics broken down by carriers.
In the Carriers report, Wi-fi users are reported as none .

Add Breakdowns and Metrics

You can add breakdowns and secondary metrics, which change the height of each audience relative to the other audiences in the chart.
The more rings you add to the sunburst, the longer it takes to process.
To add breakdowns and secondary metrics, click Technology Breakdown in the title bar of the report and click Customize .
When you click Add Breakdown or Add Metric , a new item displays with the same name as the previous item in the list. Click the newly created breakdown or metric to access a drop-down list from which you can select a new item.

Create Sticky Filter

Click a slice in the ring to select the audience for which you want to create a sticky filter and click Sticky Filter . This filter allows you apply the current filters and run a new report based on the filters.

Share Reports

After you create a report, your settings are used to create a custom URL that you can copy and share.