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Troubleshooting

Listed below are common problems and solutions for deployment:
  • If you see the following error:
        "Error decoding the password for HandlerConfiguration.ServerTransportCredential.password  
        javax.crypto.IllegalBlockSizeException: Input length must be multiple of 8 when decrypting with padded cipher"
    
    
    Make sure the password is encrypted using the provided ScrambleUtil class.
  • If you see the following error:
        "Unable to load credential from file.pfx -- possibly wrong password."
    
    
    Make sure you specified the correct encrypted password for the PFX file.
  • If you see the following error:
        "javax.crypto.BadPaddingException: Given final block not properly padded"
    
    
    Make sure you used the password scrambler class provided with the Reference Implementation (this scrambler utility is different from the one provided with the Adobe® Access™ Server for Protected Streaming).