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ERROR notification codes

This table provides detailed information about ERROR type notifications.
Most errors contain relevant metadata, for example, the URL of the resource that failed to download. Some notifications contain metadata to specify whether the problem occurred in the main video content, in the alternate audio content, or in an ad.
Code Name InnerNotification Metadata Keys Comments
DRM
100000 DRM_ERROR MAJOR_DRM_CODE MINOR_DRM_CODE DESCRIPTION
Playback
101000 PLAYBACK_ERROR
101001 NATIVE_PLAYBACK_ERROR None DESCRIPTION INTERNAL_ERROR URL
101008 SEEK_ERROR None DESCRIPTION
An error has occurred while performing a seek operation.
101009 PAUSE_ERROR None
None
An error has occurred while performing a pause operation.
101101 AUDIO_TRACK_CHANGE_FAIL PLAYER_NOT_READY None
 
 
Invalid resource
102000 INVALID_MEDIA_PLAYER_ITEM
None
None
Ad processing
104001 AD_RESOLVER_METADATA_ INVALID AD_NOT_INSERTED
None
Ad resolving failed due to invalid ad-metadata format.
104005 AD_INSERTION_FAIL AD_NOT_INSERTED
None
Ad resolving phase has failed.
104006 AD_UNREACHABLE None None
Native
106000 NATIVE_ERROR None INTERNAL_ERROR
A low-level iOS error occurred.
Configuration
107002 SET_CC_VISIBILITY_ ERROR None
None
An error has occurred while attempting to change the visibility of the CC tracks.
107003 SET_CC_STYLING_ ERROR NATIVE_ERROR
None
An error has occurred while attempting to change the styling options for the CC tracks.
iOS unique
170000 AD_HLS_VERSION_ INCOMPATIBLE None AD_ASSET
The HLS version of the ads are highter than the HLS version of the content.
170001 ARGUMENT_ERROR None None
Argument error
170002 M3U8_PARSER_ERROR None DESCRIPTION
Could not parse m3u8.
170003 WEBVTT_PARSER_ERROR None None
Could not parse Webvtt.
170004 HLS_SEGMENT_ERROR None DESCRIPTION URL INTERNAL_ERROR
Segment exceeds specified bandwidth for variant.
170005 MBR_MEDIASEQUENCE_OFFSYNC None None
The media sequence number is not on sync on all the HLS streams of this MBR.
170006 MISSING_FILE_ERROR None DESCRIPTION URL INTERNAL_ERROR
Missing file or not responding.
HTTP 404: File not found.
170007 AD_EMPTY_RESPONSE AD_INSERTION_FAIL None
Could not retrieve ads. Empty response.
170008 AD_TIMEOUT AD_INSERTION_FAIL None
Could not retrieve ads. Timeout error.
170009 SUBTITLES_TRACK_CHANGE_FAIL PLAYER_NOT_READY None
Error while changing the subtitles track.
170010 SITECATALYST_ERROR None DESCRIPTION
Site catalyst error. See description.
170011 AD_TARGET_DURATION_INCOMPATIBLE None AD_ASSET
The TARGET DURATION of the ad is higher than the TARGET DURATION of the content.
adID and source (URL) can be retrieved through the PTAdAsset in the notification metadata with the AD_ASSET key.