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Adobe Experience Cloud Release Notes - May 2020

This page provides new features, fixes, and important notices in Adobe Experience Cloud. Solution release dates may vary. Check back frequently for the latest updates.
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Release date: May 2020
Latest update: May 27, 2020
Need help? Visit [Adobe Experience League] to find Adobe-curated courses, technical documentation, quick answers, community insight, and instructor-led training.

Adobe System Status

Adobe System Status provides detailed information, status updates, and email notifications about Adobe cloud products and services outage, disruption, and maintenance events. Check it out at .
Release date: May 21, 2020
What's new
  • Using your Adobe ID, you can subscribe to event notifications with more granularity, down to the product offering and add-on level. To help you setup your subscription faster, the self-subscription process now recommends a selection of products and offerings based on your product entitlements. This should reduce the number of emails you receive, and deliver more relevant notifications in your inbox. Get started at .
New features and enhancements available today
Improved subscription and notification user experience
  • Marketo Engage regional locations are now filtered based on the list of product offerings selected.
  • Marketo Engage email notifications are relevant to the user's region, location, and environment preferences.
Event subscription confirmation
  • You can now get an email confirmation when subscribing to on-going single event updates.
Global navigation usability enhancements
  • Consistent user experience with at the top level navigation menu.

Experience Cloud interface

General updates to the Experience Cloud interface.
Unified product domain
Adobe has been updating the domain and interface header to unify and improve your experience across all Experience Cloud applications. These enhancements are designed to simplify your experience in small but important ways. These enhancements do not change your current workflows.
Updates include:
  • New application URLs:<application name> :
    • All products will eventually adopt this URL pattern. Look for new URLs to become effective throughout the month.
    • Browser support: Supported browsers include Microsoft Edge, Google Chrome, Firefox, Safari, and Opera (latest versions). Note: Although the Experience Cloud interface supports these browsers, individual applications might not support every browser. (For example, Analytics does not support Opera, and Target does not support Safari.)
    • (Safari only) The domain change may cause cookie issues in Safari. Deselecting Prevent cross-site tracking in the Safari Privacy Preferences enables cookies across domains (and all cross-site experiences), and allows Experience Cloud to function on this new domain.
  • Easier switching between your organizations or to a different application.
  • Improved product help: Experience League is integrated into the product so that a help search also includes results from community forums and video content. This change simplifies access to more content and helps you get the most out of Experience Cloud. Additionally, click Help > Feedback to report issues or share your ideas with Adobe.
The following apps use the new domain:
App or Service
Experience Cloud home page
Adobe Target
Adobe Audience Manager
Adobe Launch
Adobe Experience Platform
Journey Management
Customer Journey Analytics
Adobe Campaign Control Panel
Cloud Manager
Places Service
Software Distribution
Admin Tool (beta)
Board & Collections , a legacy filter in Marketing Cloud Assets selector, is being decommissioned.

Experience Platform

Release notes for the Experience Platform, including Experience Platform Launch, Journey Orchestration, Offers, People, Places, Mobile Services, and security bulletins.

Interface enhancements

Updated: May 15, 2020
Adobe Experience Platform is releasing updates to the domain and header bar to improve your experience and unify with other Experience Cloud applications. Updates include:
  • Easier switching between your organizations or to a different application.
  • Improved user help, including featured articles and context-relevant documentation in the Help menu.
  • Ability to give feedback about the Experience Platform and file support tickets.
See Experience Platform release notes for more information.

Customer Attributes - new documentation

Updated: May 15, 2020

Journey Orchestration

Using Adobe Experience Platform, orchestrate individual customer journeys at scale across experience channels by intelligently anticipating every individual’s needs in real time, wherever their journey takes them.

Additional Experience Platform release information


Updated May 27, 2020

New features in Customer Journey Analytics

Customer Journey Analytics: Global Availability
Makes Customer Journey Analytics available to customers in EMEA and APAC.
Customer Journey Analytics: Support for Adobe Experience Platform Sandboxes
Allows you to select specific Adobe Experience Platform Sandboxes to build CJA Connections from. Learn more...

New features in Adobe Analytics

Analytics support for Adobe Experience Platform Edge Network
Enables you to use a single tag to send data to multiple Adobe solutions, such as Adobe Analytics, Adobe Target, Adobe Audience Manager, Adobe Experience Platform Data Lake, Unified Profile, and Experience Cloud ID Service. Learn more...
Adobe Analytics dashboards
Adobe Analytics dashboards is a mobile app that allows users anytime, anywhere access to insights from Adobe Analytics. This app is intended for executives seeking on-the-go access to key metrics. It enables access to curated, interactive scorecards and will be available for both the iOS and Android operating systems. Learn more...
Workspace: Automatically build Freeform Tables from a blank state
Previously, you could not drop components directly into a blank project or blank panel; you had to add a Freeform Table first. You can now drop components directly into a blank project or panel, and a Freeform Table is automatically built for you in a recommended format. Additionally, improvements were made to how mixed component types (such as dimensions and metrics) are handled when dropped into a blank Freeform Table together.
Adobe Analytics Package added to Feature Access Level page
You can now view which Adobe Analytics Package (SKU) your company is entitled to at Admin > Company Settings > Feature Access Level .
Accessibility improvements
The Adobe Analytics team has made several accessibility improvements to Analysis Workspace, including improved keyboard navigation, color contrast, and screen reader support.

New features in Media Analytics

Date added: May 27, 2020
Player State Tracking: Media Analytics customers can capture viewer interaction during playback using a standard set of solution variables for full screen, closed captioning, mute, picture-in-picture, and in-focus. You also have the flexibility to create custom player states. Player State Tracking variables are now available for reporting in Analysis Workspace. This feature requires one of the following:
  • Media JavaScript SDK 3.0 or higher
  • For use with the Adobe Experience Platform (AEP) SDK:
    • Media Analytics Extension (for web): Adobe Media Analytics (3.x SDK) for Audio and Video v1.0 or higher
    • Media Analytics Extension (for mobile): Adobe Media Analytics for Audio and Video v2.0 or higher
  • Media Collection
Content link forthcoming.

Adobe Analytics fixes

  • Adobe changed the Time Spent metric to never include "Unspecified" in the calculation. This means that, regardless of whether the UI says to include "Unspecified", we make a special exception to always exclude "Unspecified" in the Time Spent calculation. Therefore, even if you configured a report containing the Time Spent metric to include "Unspecified", it will always return 0 time spent for the "Unspecified" line item. Note that this may change historical reporting in Reports & Analytics as well as the Reporting API v1.4. (AN-197958)
  • Fixed an issue in which the Instance/Visit/Visitor wasn't being counted in the denominator for the Time Spent metrics. This would happen when a hit with no value for the dimension (e.g., Pagename) mfollowed in the same second. (AN-211074)
  • Fixed an issue that caused missing Analytics segment data in Audience Manager. (AN-206221)
  • Fixed an issue with Data Sources processing showing the wrong dates. (AN-213604)
  • Fixed an issue with classification files not getting uploaded to FTP properly. (AN-214102)
  • Fixed an issue with the API method Segments.Get not returning a full response. (AN-206210)
  • Fixed an issue where table line items were converted to special characters in Workspace PDF download. (AN-196153)
  • Fixed an issue with Adobe Analytics API 1.4 call visattrcustomeridcustomerattributes not working properly. (AN-186873)
  • Fixed an issue with data appearing in reports but missing from the Data Feed. (AN-211923)
  • Fixed an issue with being unable to copy Product Profile permissions. (AN-211113)
  • Fixed an issue where users with Federated IDs were not able to log in to Report Builder. (AN-207750)
  • Fixed an issue with AdWords data not showing in Advertising Analytics. (AN-213249)
  • Fixed an issue where classification data did not display in the trended view. (AN-212761)
  • Fixed an issue that caused an incorrect published segment count in the Segment Manager. (AN-213374)
  • Fixed an issue with the Show Upwards Trend As... option in the Calculated Metric Editor – it did not work when applying filters. (AN-214223)
  • Fixed multiple issues with Classification Import and Export. (AN-213488, AN-215309, AN-216345, AN-215307, AN-216671)
  • Fixed multiple issues with Classification Rule Builder. (AN-213826, AN-213550, AN-213095)
  • Fixed issues with Data Sources processing. (AN-218083, AN-213604, AN-214102, AN-215485, AN-215339, AN-212911, AN-217551, AN-217947, AN-219018, AN-214691, AN-218401)
  • Fixed FTP connectivity issues. (AN-115525)
  • Fixed multiple Analytics Data Feeds issues. (AN-176769, AN-160480, AN-211923, AN-204286, AN-212977, AN-214528, AN-215080, AN-217784, AN-219093, AN-218817, AN-217798, AN-218267, AN-218382)
  • Fixed issues with Data Warehouse requests. (AN-181836)
  • Fixed issues in PDF downloaded Workspace projects, where values were converted into special characters. (AN-196153)
  • Fixed an issue with being unable to copy Product Profile permissions in Admin Console. (AN-211113)
  • Fixed an issue where time formats in calculated metrics were broken for negative values. (AN-210900)
  • Fixed an issue that prevented users from changing the Attribution Model on static row metrics. (AN-207872)
  • Fixed an issue that caused the Scheduled Report builder to be stuck in a queued status. (AN-215317)
  • Fixed the ExactTarget Data Connector. (AN-210794)
  • Fixed latency issues in Bulk Ingestion API. (AN-210165)
  • Fixed an issue with users being unable to log in to Report Builder with a Federated ID. (AN-207750)
  • Fixed an issue in Advertising Analytics that prevented Google AdWords data from showing up. (AN-213249)
  • Fixed an issue that prevented Workspace Project Viewed events from showing in logs. (AN-214134)
  • Fixed an issue that happened when changing the date range in Workspace and selecting Apply to all panels . The date did not change in some panels. (AN-214944)
  • Fixed an issue with not being able to create or edit alerts. (AN-215920)
  • Fixed an issue with all dynamic date ranges in Workspace showing incorrect dates due to the first day of the week sporadically switching to a Sunday from a Monday. (AN-218835)

Additional Adobe Analytics fixes

AN-101871, AN-115525; AN-123869; AN-152580; AN-160480; AN-178128; AN-186907; AN-199299; AN-201342; AN-201397; AN-204286; AN-204518; AN-206045; AN-206948; AN-208607; AN-209486; AN-210743; AN-211550; AN-211539; AN-211826; AN-211943; AN-212130; AN-212151; AN-212653; AN-212673; AN-212709; AN-212833; AN-212961; AN-212977; AN-213095; AN-213422; AN-213450; AN-213490; AN-213752; AN-213827; AN-214094; AN-214153; AN-214214; AN-214234; AN-214253; AN-214255; AN-214343; AN-214355; AN-214401; AN-214427; AN-214528; AN-214642; AN-214691; AN-214772; AN-214793; AN-214924; AN-215017; AN-215080; AN-215212; AN-215312; AN-215377; AN-215402; AN-215545; AN-215905; AN-215963; AN-216447; AN-216676; AN-216880; AN-216999; AN-217245; AN-218450; AN-218899; AN-219487; AN-219677

Important notices for Analytics administrators

Date Added or Updated
New Adobe Analytics default landing page
Effective Date: June 18, 2020
On June 18, 2020, the default landing page for Adobe Analytics will change from Reports to Workspace. This change will occur for any users who have not previously set a custom landing page.
Third-party technology whitelist
(Effective date: March 12, 2020
Adobe Analytics has begun leveraging third-party technologies for feature rollout management and in-product support. The following URLs should be added to any necessary network firewall whitelists to ensure full feature access:
  • Gainsight:
  • LaunchDarkly:
Improved redundancy for Analysis Workspace availability
May 21, 2020
In order to ensure availability of Analysis Workspace, we are adding a secondary CDN (Content Delivery Network) for improved redundancy. The following URLs should be added to any necessary network firewall whitelists:
Change to how Entries/Exits are calculated in Workspace
April 7, 2020
In Analysis Workspace, as of March 2020, we have changed how the None value interacts with Entries/Exits. Because you can now turn Nones on and off in Analysis Workspace, we apply the None value after the entry or exit, whereas (for eVars) it used to be applied before entry or exit. For example, assume that the first hit of a visit has no value for eVars, but the second hit does. In Reports & Analytics the first hit will show as Unspecified for the Entry, but in Analysis Workspace it will show up as the value on the second hit.
EOL of Conversion Level setting
March 3, 2020
The non-functioning Conversion Level setting in Admin Tools > Report Suites > General Account Settings will be removed from the interface on March 12, 2020.
EOL of Dashboard Archive
March 27, 2020
The View Archive setting under Manage Dashboards in Reports & Analytics will no longer be available as of October, 2020.
End of Support for TLS 1.1
October 3, 2019
By March 31, 2020, Adobe Analytics will remove support for TLS 1.1. This change is part of our ongoing efforts to maintain the highest security standards and promote the safety of customer data.
New Adobe Analytics domain
Dec. 18, 2019
On January 16, 2020, Adobe Analytics began moving to a new domain -
Note: This change applies to all users accessing Analytics with their Adobe ID or Enterprise ID.
  • The domain change may cause cookie issues when loading Analytics in Safari. Deselecting Prevent cross-site tracking in the Safari Privacy Preferences enables cookies across domains (and all cross-site experiences), and allows Analytics to function on this new Adobe Experience Cloud domain. You can use other browsers without issue because this affects only Safari users.
  • The domain change may cause Activity Map to stop working for some customers in specific cases .
End of Life - Analytics Legacy APIs
January 9, 2020
In November 2020, the following Analytics Legacy API services will reach their end-of-life and will be shutdown. Current integrations built using these services will stop working.
  • 1.3 Analytics APIs
  • 1.4 SOAP Analytics APIs
  • Legacy OAuth Authentication (OAuth and JWT)
We have provided a Legacy API EOL FAQ to help answer your questions and provide guidance on how to proceed. API integrations that employ these services can migrate to the 1.4 Analytics REST APIs or the 2.0 Analytics APIs . Legacy OAuth accounts can migrate to an Adobe IO Analytics integration account, which can be used to access both the 1.4 Analytics APIs and 2.0 Analytics APIs.
San Jose FTP Broker Ending for London and Singapore
July 2020
For customers in London and Singapore, we will no longer support brokering of data between London or Singapore and the San Jose data center .
EOL of Ad Hoc Analysis
Aug 6, 2018
Adobe announced the intention to end-of-life Ad Hoc Analysis. An end-of-life date will be shared once available. For more information, visit Discover Workspace .


See AppMeasurement for Javascript release notes . Version 2.20.0 was released on March 5, 2020.

New Analytics tutorials

The Analysis Workspace Training Tutorial walks you through common terminology and steps for building your first project in Workspace.
Learn how to apply custom date ranges to create monthly and yearly trend comparisons for any metric in Analysis Workspace.
Enable the Dark Reader Chrome extension to turn Analysis Workspace dark.
Learn how to use the ColorPick EyeDropper Chrome extension to easily find the hex values you need for a custom color palette in your Workspace projects.

Audience Manager

New features, fixes, documentation and tutorials in Audience Manager.

User interface updates

Audience Manager is releasing updates to the domain and header bar to improve your experience and unify with other Experience Cloud applications.
  • Easier switching between your organizations or to a different application.
  • Improved user help, including featured articles and context-relevant videos in the Help menu.
  • Ability to give feedback about the Experience Platform and file support tickets.
  • A new easier URL pattern. Update your bookmarks to the new url: .
These updates are available only to users logging in using Adobe ID. To switch to an Adobe ID login, see Manage Experience Cloud users and products .

New features and fixes in Adobe Audience Manager

We uploaded a new bulk management tools worksheet that:
  • Allows you to list the sub-folders in your trait hierarchy (AAM-51528)
  • Retrieves metrics when prompted for traits associated to CRM IDs (cross-device IDs) (AAM-52135)
  • Fixes a language encoding issue for Korean characters (AAM-AAM-54006)
  • Fixed an issue where trend reports were timing out for folders with large numbers of traits. (AAM-54457)
  • Fixed an issue where customers were not able to see the Expression builder in the trait creation/edit workflow. (AAM-54255)
  • Fixed an issue where error messages in the UI would be displayed for only a short time, disappearing before customers had the chance to read them. This occurred for example when trying to delete a segment that was mapped to a destination. (AAM-54031)
  • Fixed an issue where customers that are not using the Audience Marketplace anymore were receiving monthly invoicing emails. (AAM-54602)
  • Fixed an issue where customers clicking on certain traits from other locations in the UI would see broken links instead of the traits. (AAM-54768)
  • Fixed an issue where, in edit trait expression mode, pressing ENTER would refresh the page and the trait expression would be lost. (AAM-54210)
  • Multiple accessibility improvements across the interface. (AAM-47781, AAM-49075, AAM-49360, AAM-49361, AAM-49376, AAM-50432, AAM-52550, AAM-54660).

New Audience Manager tutorials

This video covers some of the basic terms and concepts that get you started in Audience Manager, including signals, traits, segments, etc.
This video helps you to understand Adobe Audience Manager by describing the data flow into, through, and out of the application.
Understand the key challenges with cross-channel personalization and how Adobe Audience Manager powers the customer journey. Also learn which data types can be on-boarded in Audience Manager and identify the ad-tech eco-system partners integrated with Audience Manager.
In this video we identify four common Audience Manager use cases, and describe the best practices associated with them.
In this video we discuss the difference between device profiles and cross-device profiles, and show where the numbers in the UI match up with these different profile types.
In this video, we discuss what Audience Manager Predictive Audiences are, present details about how they work, and point out use cases.
In this video we walk through Predictive Audiences configuration in the Audience Manager interface. We also see the reports that show the results of the model.

Experience Manager

New features, fixes, and updates in Adobe Experience Manager (AEM). Adobe recommends customers with on-premise deployments to deploy the latest patches to ensure higher stability, security, and performance.

Product Updates

  • AEM as a Cloud Service
    • Improvements and fixes in asset processing. Asset reprocessing dialog box gives user more control, allows for selecting a specific processing profile, and whether post-processing workflow should be triggered.
    • Dynamic Media asset ingestion performance improvements.


  • Automated Forms Conversion Service - release AFC-2020.03.1
    A new option is available when you install the latest connector:
    Auto-detect logical sections : you can use the Auto-detect logical sections option to drop page-level panels (page number-based panels) and create only logical panels. It also clubs the fields that do not belong to any section with preceding logical sections and fields of a logical section that is spread across two adjacent pages into a single logical section. For example, if some fields of a logical section are at the end of page one, and some are in the start of page two, all such fields are clubbed into a single logical section.
  • Unsupported image formats in Dynamic Media
    Information about the subtypes of raster image file formats that are not supported in Dynamic Media.
  • Content fragments
  • AEM Experience League Community
    Connect with the AEM Experience League Community : Ask questions to fellow learners and AEM experts, browse threads, and share your tips and expertise!
  • AEM newsletters
    The AEM Newsletter by Experience League is designed to help you get up to speed with AEM so that you can start realizing value right away. Here is the most current newsletter:
    • Volume 30 : Experience Manager is now available as a cloud service.
    • Subscribe to the Experience Insider Newsletter.
    • View newsletter archives in the AEM resources section of the Adobe Experience Manager 6.5 Learn & Support page.

New Experience Manager tutorials

Adobe Experience Manager (AEM) can be run locally using the AEM as a Cloud Service SDK's Quickstart Jar. This allows developers to deploy to, and test custom code, configuration, and content prior to committing it to source control, and deploying it to a AEM as a Cloud Service environment.
An introduction video about getting started with AEM Assets for business users.
Metadata folder schemas allow users to manage and review metadata associated with asset folders themselves, rather than directly on assets.
Tags are an integral tool for managing assets across assets' folder hierarchy. Establishing a tagging taxonomy is critical in allowing users to discover and organize assets in AEM.
Metadata profiles allow for the automatic application of default metadata to assets within asset folders. This helps reduce the burden of metadata management on AEM users and increases metadata consistency.
Metadata schemas define the interface that exposes asset metadata in AEM. This video explores the combination of approaches used to apply assets.


Adobe Campaign provides an intuitive, automated way to deliver one-to-one messages across online and offline marketing channels. You can now anticipate what your clients want using experiences determined by their habits and preferences.

Campaign Control Panel

GPG keys management
Install and/or generate GPG keys on a marketing instance, in order to encrypt data sent from Campaign and to decrypt incoming data.
Certificate management for CNAME subdomains
Control Panel now allows you to renew the SSL certificates of your subdomains that have been delegated with the CNAME method.

New Campaign tutorials

  • New Campaign Standard tutorials
Learn how to add Google TXT site verification records to all your subdomains used to send emails to GMAIL addresses with Campaign Control Panel.
Learn how to call an external REST API endpoint using the External API activity.
This tutorial explains the steps needed to set up push notifications with Campaign Standard and Android App.
  • New Campaign Classic tutorials
Understand how to leverage the Snowflake connector in Adobe Campaign Classic.
Learn how to add Google TXT site verification records to all your subdomains used to send emails to GMAIL addresses with Campaign Control Panel.

Advertising Cloud

New features in Advertising Cloud DSP

Campaigns Classic and Campaigns Beta
The IAS measurement settings for fraud and brand safety, which you can optionally configure for each campaign, now include options to measure on VAST and VPAID inventory.
Campaigns Beta
Data visualizations and page load times were improved.
On all pages, you can now download Excel reports that are based on the current filters and views.
(In May 22 release) New metrics include All-time metrics, Current Interval Delivery, Date Specific OTS.
The forecasting system now automatically uses the advertiser- or account-level blacklist. Users no longer need to paste the blacklist into placement settings.
Inventory Deals
(Closed Beta) A new, simplified form allows you to quickly set up, edit, and troubleshoot supply side platform (SSPs) deals that aren't available in the Deal ID Inbox.
When you accept a package of programmatic guaranteed deals in the Deal ID Inbox, you now are alerted that you need to create a default placement for each of the deal IDs.


For Magento release notes, see:


Marketo Engage is a complete applications for lead management and B2B marketers looking to transform customer experiences by engaging across every stage of complex buying journeys.

Core Marketo Engage updates

See Marketo release notes for the latest release information.

Upcoming features

The following features are releasing throughout the quarter:
  • New account-based segmentation
  • Save dashboard-specific filters
  • Export Bizible dashboards as PDFs
Sales Connect
Compose Window and Command Center updates/enhancements


Marketo Engage Success Center: Launching in February 2020. The Success Center is an in-product help center that enables you to search Product Docs and the Community, launch how-to guides, access adoption content, and more. Note: This feature will be launched as a beta in ANZ and will roll out to North America later in the quarter.


  • Asset API "_method" Parameter: After September 2020, Asset API Endpoints will no longer accept _method to pass Query Parameters in a POST body to bypass URI length limitations.
  • Internet Explorer Support Deprecation: Beginning with the July release on July 31, 2020, the Marketo Engage user interface will no longer be supported on Internet Explorer.
For cumulative and historical release notes, see Marketo release notes .