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Adobe Experience Cloud Release Notes - March 2020

New features and fixes in the Adobe Experience Cloud.
Subscribe to the Adobe Priority Product Update to be notified via email about upcoming releases. New information published after the release will be marked with the publication date.
Release date: March 2020
Latest update: March 11, 2020
Looking for the help home? See Adobe Experience Cloud Documentation .
(Specific product release dates my vary.)

Adobe System Status

Adobe System Status provides detailed information, status updates, and email notifications about Adobe cloud products and services outage, disruption, and maintenance events. Check it out at .
What's new
  • Using your Adobe ID, you can subscribe to event notifications with more granularity, down to the product offering and add-on level. Look for this new capability in Experience Cloud products, where the self-subscription process displays sub-offerings for the products and services to which you want to subscribe. This enhancement should significantly reduce the volume of notifications you receive, and make the notifications more relevant to the products and features you use. Get started at .
New features and enhancements available today
Personalized self-subscription by product sub-offerings
  • Self-subscription by product offering or add-ons for Experience Cloud products.
  • Event notifications received are relevant to your product and product offerings preferences.
Personalized experience based on user preferences
  • Timezone preference based on browser setting is used in email notifications.
  • Email confirmation sent on subscribe/unsubscribe with all selected preferences.
Better delivery of event messages
  • Event history sorted based on chronological event updates.
  • Timestamp of event resolution added to Major/Minor closed issues.

Experience Cloud interface and core services

New features and fixes in the Experience Cloud interface, including administration and core services (customer attributes, audiences, triggers, cookies, and so on).
Release date
Admin Tool - view user details
February 26, 2020
Administrators can view a sortable and filterable list of all Experience Cloud users and their details in the new Admin Tool. User details include a user’s product access, roles, and last accessed information. See Experience Cloud Admin Tool help for details.

Unified product domain

Adobe is updating the domain and interface header to unify and improve your experience across all Experience Cloud applications. These enhancements are designed to simplify your experience in small but important ways. These enhancements will not change your current workflows.
Updates include:
  • New solution URLs:<application name> :
    • All products will eventually adopt this URL pattern. Look for new URLs to become effective throughout the month.
    • Browser support: Supported browsers include Microsoft Edge, Google Chrome, Firefox, Safari, and Opera (latest versions). Note: Although the Experience Cloud interface supports these browsers, individual solutions might not support every browser. (For example, Analytics does not support Opera, and Target does not support Safari.)
    • (Safari only) The domain change may cause cookie issues in Safari. Deselecting Prevent cross-site tracking in the Safari Privacy Preferences enables cookies across domains (and all cross-site experiences), and allows Experience Cloud to function on this new domain.
  • Easier switching between your organizations or to a different application.
  • Improved product help: Experience League is integrated into the product so that a help search also includes results from community forums and video content. This change simplifies access to more content and helps you get the most out of Experience Cloud. Additionally, click Help > Feedback to report issues or share your ideas with Adobe.
  • Improved notifications: The Notifications drop-down menu now has two tabs, one for your own product notifications and one for global product announcements.
Note: The Feed page was deprecated in January, 2020. Look for an in-product deprecation notice.
For product documentation, see Experience Cloud help.

Experience Platform

Release notes for the Experience Platform, Experience Platform Launch, Identity Service, Journey Orchestration, Mobile Services, and security bulletins.

Experience Platform Launch

See Experience Platform Launch for release notes and product documentation.

Journey Orchestration

Using Adobe Experience Platform, orchestrate individual customer journeys at scale across experience channels by intelligently anticipating every individual’s needs in real time, wherever their journey takes them.
Q1 release has been published. Read more

Additional resources for Journey Orchestration

Mobile Services and Mobile SDKs

iOS v4.19.1
  • General – Resolved a potential crash when Swift enums are included in context data for track calls.
  • Target – Target Session ID will now be added as a context data parameter in the internal Analytics-for-Target hit sent to Adobe Analytics.
Android v4.18.1
  • Target – Target Session ID will now be added as a context data parameter “” in the internal Analytics-for-Target hit sent to Adobe Analytics.


Release date: March 12, 2020
New features and fixes in Adobe Analytics:
For product documentation, see Adobe Analytics Help Home .

New features, enhancements, and fixes in Adobe Analytics

  • Multiple report suites in Analysis Workspace : You can now bring in data from multiple report suites into a single Analysis Workspace project to view in side-by-side panels. Learn more...
  • Experience Cloud Audience Optimization : This feature enables you to publish segments to the Experience Cloud within 8 hours (instead of the previous 48-hour processing time). Learn more...
  • Analysis Workspace - Training Tutorial template : This new standard template walks you through common terminology and steps for building your first analysis in Workspace. It is available as a standard template in the New Project modal and replaces the sample project that exists today for new users that do not have other projects in their list.


  • Fixed an issue in Reports & Analytics that prevented downloading .xls reports. This issue affected customers using currencies other than US Dollar and Euro. (AN-206541, AN-204008)
  • The rollout of a new shell fixed several customer issues related to switching Experience Cloud organizations.(AN-200844, AN-186920)
  • Fixed an issue where doing a breakdown on the Unspecified line item (or some other reporting line items) while not including Unspecified (None) in the search filters of the breakdown would return no results in the breakdown.
  • Fixed an issue occurring when using a classified dimension, the entry or exit metric totals would not match the line item total on a breakdown.
  • Fixed an issue where first touch and last touch models in Attribution IQ were not calculating credit correctly for some line items in some out of the box dimensions.
  • Fixed an issue where breaking down one date dimension by another date dimension would return incorrect results.
  • Fixed an issue where sometimes entry or exit metrics would be counted incorrectly when applied to “Unspecified” in a classified dimension report.

Important notices for Analytics administrators

Date Added or Updated
Change to how Entries/Exits are calculated in Workspace
April 7, 2020
In Analysis Workspace, as of March 2020, we have changed how the "None" value interacts with Entries/Exits. Because you can now turn "Nones" on and off in Analysis Workspace, we apply the "None" after the entry or exit, whereas (for eVars) it used to be applied before. For example, assume the first hit of a visit has no value for eVarx, but the second hit does. In Reports & Analytics it will show up as "Unspecified" for the Entry, but in Analysis Workspace it will show up as the value on the second hit.
EOL of Conversion Level setting
March 3, 2020
The non-functioning Conversion Level setting in Admin Tools > Report Suites > General Account Settings will be removed from the UI on March 12, 2020.
EOL of Dashboard Archive
March 27, 2020
The View Archive setting under Manage Dashboards in Reports & Analytics will no longer be available as of October, 2020.
End of Support for TLS 1.1
October 3, 2019
By March 31, 2020, Adobe Analytics will remove support for TLS 1.1. This change is part of our ongoing efforts to maintain the highest security standards and promote the safety of customer data.
New Adobe Analytics domain
Dec. 18, 2019
On January 16, 2020, Adobe Analytics began moving to a new domain -
Note: This change applies to all users accessing Analytics with their Adobe ID or Enterprise ID.
  • The domain change may cause cookie issues when loading Analytics in Safari. Deselecting Prevent cross-site tracking in the Safari Privacy Preferences enables cookies across domains (and all cross-site experiences), and allows Analytics to function on this new Adobe Experience Cloud domain. You can use other browsers without issue because this affects only Safari users.
  • The domain change may cause Activity Map to stop working for some customers in specific cases .
End of Life - Analytics Legacy APIs
January 9, 2020
In November 2020, the following Analytics Legacy API services will reach their end-of-life and will be shutdown. Current integrations built using these services will stop working.
  • 1.3 Analytics APIs
  • 1.4 SOAP Analytics APIs
  • Legacy OAuth Authentication (OAuth and JWT)
We have provided a Legacy API EOL FAQ to help answer your questions and provide guidance on how to proceed. API integrations that employ these services can migrate to the 1.4 Analytics REST APIs or the 2.0 Analytics APIs . Legacy OAuth accounts can migrate to an Adobe IO Analytics integration account, which can be used to access both the 1.4 Analytics APIs and 2.0 Analytics APIs.
San Jose FTP Broker Ending for London and Singapore
July 2020
For customers in London and Singapore, we will no longer support brokering of data between London or Singapore and the San Jose data center .
EOL of Ad Hoc Analysis
Aug 6, 2018
Adobe announced the intention to end-of-life Ad Hoc Analysis. An end-of-life date will be shared once available. For more information, visit Discover Workspace .


See AppMeasurement for Javascript release notes . Version 2.20.0 was released on March 5, 2020.

Audience Manager

New features and updates to Audience Manager:
A new version of the worksheet is available for you, which fixes an issue some customers were facing when creating algorithmic models in the Windows 64-bit Operating system. Download the latest version here .

Fixes and improvements

  • Fixed a bug where customers could not update segment name because of a missing RBAC permission VIEW_ALL_DESTINATIONS. The VIEW_ALL_DESTINATIONS permission should not be required to update a segment. For more information about RBAC permissions, see Administration (RBAC Controls) . (AAM-52760)
  • Fixed a bug in Data Explorer where some customers could not see content in the basic information section and operators in the expression builder, when creating traits based off of Data Explorer signals. (AAM-53130)
  • Fixed a bug where some customers could not load the Audience Marketplace interface. (AAM-52070)
  • Fixed a bug in the Segments API where, because of some segments with no description, the interface would freeze when users tried to access those segments and users had to navigate away from that page. (AAM-53071)
  • Multiple accessibility improvements throughout the interface. (AAM-48952, AAM-48969, AAM-48979, AAM-48993, AAM-49048, AAM-49057, AAM-49058,AAM-49392)

Experience Manager

New features, fixes, and updates in Adobe Experience Manager (AEM). Adobe recommends customers with on-premise deployments to deploy the latest patches to ensure higher stability, security, and performance.

Product Updates

  • AEM AEM 6.5, Service Pack 4.0 ( released March 5, 2020) is an important update that includes new features, key customer enhancements, improved performance, stability, and security, released since the general availability of AEM 6.5, April 2019.
  • AEM
    AEM 6.4, Service Pack 8.0 ( released March 5, 2020) is an important update that includes key customer fixes released since the general availability of AEM 6.4, April 2018.
  • AEM
    AEM 6.3, Service Pack 3, Cumulative Fix Pack 8 ( released March 5, 2019) is an important update that includes key customer fixes released since the general availability of AEM 6.3, April 2017.
  • AEM Assets Brand Portal
    AEM Assets Brand Portal 6.4, Service Pack 6 (6.4.6 released March 5, 2020) changes the way AEM Assets is configured with Brand Portal. In addition, the release includes other enhancements and bug fixes.


  • AEM as a Cloud Service – Role Based Permissions
    Cloud Manager has pre-configured roles with appropriate permissions. Each of the roles have specific permissions, pre-configured tasks, or permissions, associated with each role. The Role Based Permissions Help topic identifies available functions and the roles who can run them.
  • AEM as a Cloud Service – Dispatcher
    The Dispatcher and CDN and Explicit Dispatcher cache invalidation sections were updated to clarify the options that are available and how they work.
  • Configure AEM Assets with Brand Portal
    AEM Assets is now configured with Brand Portal through Adobe I/O, which procures an IMS token for authorization of the Brand Portal tenant. Earlier, it was configured in Classic interface by way of the Legacy OAuth Gateway. See Configure AEM Assets with Brand Portal .
  • AEM as a Cloud Service - Smart Crop in Dynamic Media
    A new option is available in AEM as a Cloud Service when you work with Smart Crop in the Dynamic Media component:
    Enable Aspect Ratio match - Select this option to let Dynamic Media pick a smart crop rendition that best matches the aspect ratio of the original image. See When working with Smart Crop .


  • AEM Skill Builder webinars
    • AEM Sites – Starting March 17, 2020 learn the building blocks of content authoring and the fundamental concepts and operations of AEM Sites. Register now .
    • AEM Assets – Starting March 19, 2020 hone your digital asset management expertise, plus learn the basics of brand portal, Dynamic Media, Asset Link, and more. Register now .


Adobe Campaign provides an intuitive, automated way to deliver one-to-one messages across online and offline marketing channels. You can now anticipate what your clients want using experiences determined by their habits and preferences.

Additional resources

Advertising Cloud

Updated March 20, 2020, for March 21 release:
For guidelines on how to manage your portfolios to account for traffic changes resulting from COVID-19, contact your account manager.
Google Ads and Microsoft Ads campaigns
In optimized portfolios with the Auto-optimize Bid Adjustment Values option, Advertising Cloud no longer automatically optimizes the bid adjustment settings for campaigns using the enhanced cost per click (eCPC) bid strategy. The search engine optimizes all bid adjustments at the time of auction. Advertising Cloud still optimizes the base bids and — when the Auto adjust campaign budget limits option is enabled — the campaign budget.
Alerts Beta
(Beta feature) You can now create alert templates to identify when any portfolio meets specific conditions — such as performance metrics — during a specified period and then generate an alert. You can create portfolio-level alerts from Insights & Reports > Alerts (Beta) but not from Optimization > Portfolios) . Note: Any alerts created from the legacy version of Alerts Beta, which was replaced in January, are no longer available.
Admin > Transaction Properties
A new Property ID column shows the unique property ID for each transaction property. You can search on any string contained in the column values.


For Magento release notes, see:


Marketo Engage is a complete solution for lead management and B2B marketers looking to transform customer experiences by engaging across every stage of complex buying journeys.

Core Marketo Engage updates

Release date: February 21, 2020
  • Microsoft Dynamics Change Owner in Microsoft Flow Action: Change a lead or contact owner directly from Marketo Engage.
  • Enhancements to API calls:
    • User management APIs
    • Custom object schema APIs
    • Landing page redirect rules APIs
  • Form Descriptor Caching: Improvements to Landing Pages & Forms.
See Marketo release notes for February 2020 for more information.

Upcoming features

The following features are releasing throughout the quarter:
  • New account-based segmentation
  • Save dashboard-specific filters
  • Export Bizible dashboards as PDFs
Sales Connect
Compose Window and Command Center updates/enhancements


Marketo Engage Success Center: Launching in February 2020. The Success Center is an in-product help center that enables you to search Product Docs and the Community, launch how-to guides, access adoption content, and more. Note: This feature will be launched as a beta in ANZ and will roll out to North America later in the quarter.


  • Asset API "_method" Parameter: After September 2020, Asset API Endpoints will no longer accept "_method" to pass Query Parameters in a POST body to bypass URI length limitations.
  • Internet Explorer Support Deprecation: Beginning with the July release on July 31, 2020, the Marketo Engage user interface will no longer be supported on Internet Explorer.
For cumulative and historical release notes, see Marketo release notes .

New documentation and tutorials

New and recent self-help articles and videos.
AEM Commerce
Learn how to create a minimal Adobe Experience Manager (AEM) CIF project as a starting point for customer projects using CIF Core Components. Apply theme and CSS styling to components and inspect a new AEM CIF project, generated by the archetype. Also, learn how CSS and JavaScript used by CIF core components are organized.
AEM Forms
Learn how to configure your app on OKTA portal and about the settings that you typically use in registering new application.
AEM Commerce
Review several different extension points provided by CIF Core Components and AEM in general. CIF Core Components provides a standard set of Commerce components that can be used to accelerate a project that integrates Adobe Experience Manager (AEM) and Magento solutions.
Adobe Campaign - Audience Destinations
Create an audience in Campaign Standard using the Adobe Experience Platform Segment Builder. You can access this feature directly within Adobe Campaign Standard via the Audiences modules.
Adobe Campaign - Audience Destinations
Learn how to activate the Data Services Query Audience within a workflow by using the Read Audience activity.
Adobe Campaign
Send personalized and segmented push notifications to iOS and Android mobile devices. This tutorial will walk you through the steps involved in sending push notifications from Adobe Campaign and receiving these notifications in your Android app.
Adobe Campaign
Create a push notification in Adobe Campaign Standard. You can send personalized and segmented push notifications to iOS and Android mobile devices.
Adobe Campaign - AEP Data Connector
Learn how to check the status of a data ingestion job and if the data has been ingested from Adobe Campaign Standard into Adobe Experience Platform.
Adobe Campaign - AEP Data Connector
Learn how to check the status and modify the data mapping.
Adobe Campaign - AEP Data Connector
Learn how to map Experience Events in Adobe Experience Platform.
Adobe Campaign - AEP Data Connector
Learn how to map different data types between Adobe Campaign Standard and Adobe Experience Platform.
Adobe Campaign - AEP Data Connector
Learn how to make your data available on Adobe Experience Platform by mapping XTK data (data ingested in Campaign) to Experience Data Model (XDM) data on Adobe Experience Platform.
Adobe Campaign - AEP Data Connector
Learn how to map you seed data / test profiles with the Adobe Experience Platform.
Adobe Campaign- Audience Destinations
Learn how to change the targeting dimension of a delivery for a Platform Audience outside of the primary profile table in Adobe Campaign Standard.
Adobe Campaign
Leverage the Snowflake connector in Adobe Campaign Classic.
Adobe Campaign - Audience Destinations
Learn how to leverage centralized and consolidated profile data from the Adobe Experience Platform for marketing campaigns in Adobe Campaign Standard.
Adobe Target - Mobile SDK
Implement Adobe Target in your own Android app. Validate the Mobile Services SDK setup and implement Target requests like pre-fetching content, blocking requests, and more.
Adobe Analytics
Watch curated clips from the high tech "super session" at Summit 2019.
Adobe Analytics
Walk through the basics of creating Calculated Metrics in Customer Journey Analytics.
Adobe Analytics
View curated clips from the travel and hospitality session at Summit 2019.
Adobe Analytics
See curated clips from the retail session at Summit 2019.
Adobe Analytics
Watch how the Accent Group uses the Adobe Experience Cloud to create seamless digital experiences.
Adobe Analytics
Find out how ServiceNow gets actionable data from its marketing channels and boosts ROI on paid search advertising with Adobe Advertising Cloud and Adobe Analytics.
Adobe Analytics
Learn about data-driven marketing and how to take your analytics maturity to from data to insights to action.
Adobe Analytics
View key features in Adobe Analytics powered by Adobe Sensei, including Anomaly Detection, Contribution Analysis, Intelligent Alerts, Clustering, Segment IQ, and Propensity Modeling.
Adobe Analytics
Learn how you can perform ad hoc analysis, flexible analysis, cohort analysis, and fallout analysis using Analysis Workspace. You can also share the analysis working environment with everyone in your company, and its drag and drop function allows everyone to analyze the data easily and get insights quickly.
Adobe Analytics
Learn how Home Depot uses Adobe solutions to create brand loyalty and customer satisfaction with a personalized, customized shopping experience.
Adobe Analytics
Learn how Adobe’s Customer Journey Analytics, an application service built on Adobe Experience Platform, brings Analysis Workspace into the Experience Platform. This feature enables multi-channel analysis on any of your Adobe Experience Platform data sets.
Adobe Analytics
Learn how you can use visualizations to show attribution (give credit) across channels in Customer Journey Analytics.
Adobe Analytics
Meet three Adobe customers who have tips and tricks for you regarding how to get the most value from Adobe Analytics.
Adobe Analytics
Discover how Customer Journey Analytics allows you to create visualizations that include data from multiple data sets across multiple channels, including merging the data per visitor.
Adobe Analytics
Find tips for re-creating your Analytics Calculated Metrics in Customer Journey Analytics.