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About the Reports menu

Use the Reports menu to view or reset reports of customers' search queries.

Viewing the Terms Report or the Null Search Terms Report

Customers' search terms are logged and reports are created for you by day, week, and month. These term reports can help you understand what customers are looking for on your website.
Use this information to improve your site design or to further improve the search results for your customers.
The table in the report shows you the following information:
Column
Description
Graph
Visual representation of the relative number of searches for a particular word or phrase.
Use this to quickly determine which search queries matter most to your customers.
Count
The number of times that customers have searched for a particular phrase or word on your site during the time period of the selected report.
Words
The number of searches in which visitors searched for a single word or a full phrase.
Contains the phrase or word entered by each customer. Each phrase or word is hyperlinked so that you can easily check its actual search results. This column can also contain the value blank query, which indicates that a customer clicked Search without typing any search terms.
Results Count
Contains the average number of search results displayed for each search phrase or word.
If the count is zero (or close to zero), your customers are typically finding no results for the search.
If the count is large, tune your search settings to ensure that the correct pages are top ranked. You can use the relevance or synonyms settings to tune the search results for the phrase or word.
To view the Terms Report or the Null Search Terms Report
  1. On the product menu, do one of the following:
    • Click Reports > Terms Report .
    • Click Reports > Null Terms Report .
  2. On the report page, in the drop-down list, select a report of either the top phrases or the top words.
  3. Click View Report .
  4. (Optional) In the table, under the Words column, click a word to open the Live Simulator for Today page.
    See About Simulator where you can view and test search terms.
  5. (Optional) Click Reset Terms Report to clear all terms report information for the currently logged in account.
    All search terms entered by your customers are permanently removed.

Setting up Adobe Analytics Report Suites

To use Adobe Analytics Report Suite data in a site search/merchandising, you create copies of the Adobe Analytics data in your account.
The Staged Adobe Analytics Terms Report page and the Staged Adobe Analytics Report Suites page displays the following information in a table:
Column
Description
Report Suite
Identifies the name of the Adobe Analytics Report Suite.
Report Type (Adobe Analytics Element)
The Adobe Analytics Element, the Classification value, or both, that is used in the Report Suite request.
Cross-Reference Field
The optional metadata field, whose values are used as look-up "keys" into the Report Suite.
Actions
Lets you preview the most recent copy of the Report Suite's data.
To set up Adobe Analytics Report Suites
  1. On the product menu, do one of the following:
    • Click Reports > Adobe Analytics Terms Report .
    • Click Reports > Adobe Analytics Report Suites .
  2. Click View Live Settings .

Viewing the Search Request Report or the Content Requests Report

You can view the Search Requests Report to see the number of search requests over a specified period of time. You can also view the Content Requests Report to see the number of content requests over a specified period of time.
It takes up to 48 hours before the most recent Search Request data or Content Request data becomes available in each respective report.
To view the Search Requests Report or the Content Requests Report
  1. On the product menu, do one of the following:
    • Click Reports > Search Requests .
    • Click Reports > Content Requests .
  2. On the report page, in the Period drop-down list, select the length of time to include in the report.
  3. In the Chart Type drop-down list, select one of the following options based on the selected report:
    Option
    Description
    Daily Search Request Count or Daily Content Request Count
    Shows the number of requests per day.
    Monthly Search Request Count or Monthly Content Request Count
    Shows the number of requests per month.
    Daily Search Request Bandwidth or Daily Content Request Bandwidth
    Shows the amount of bandwidth that is required to process the daily search requests or the daily content requests.
  4. In the Chart Style drop-down list, select how you want the data represented in the report.

Viewing the Search Index Size Report

The Search Index Size report shows the size of the search index over a specified period.
It takes up to 48 hours before the most recent Search Index Size data becomes available in the report.
To view the Search Index Size Report
  1. On the product menu, click Reports > Index Size .
  2. On the report page, in the Period drop-down list, select the length of time to include in the report.
  3. In the Chart Style drop-down list, select how you want the data represented in the report.

Viewing the Crawl Performance Report or the Staged Crawl Performance Report

The index crawler's performance is logged by recording various metrics across the duration of the crawl's progress. You can choose a crawl period, metric, chart style, and crawl type when you view a live or staged crawl performance report.
To view the Crawl Performance Report or the Staged Crawl Performance Report
  1. On the product menu, do one of the following:
    • Click Reports > Crawl Performance .
      On the report page, in the Crawl Ending drop-down list, select the length of time to include in the report.
    • Click Reports > Staged Crawl Performance .
      On the report page, in the Staged Crawl Ending drop-down list, select the length of time to include in the report.
  2. In the Metric drop-down list, select one of the following metrics:
    Option
    Description
    Documents Downloaded
    Number of documents downloaded.
    Pages Downloaded
    Number of pages downloaded.
    Bytes Downloaded (KB)
    Number of kilobytes downloaded.
    Pages Indexed
    Number of pages indexed.
    Bytes Indexed (KB)
    Number of kilobytes indexed.
    Average CPS
    Average characters-per-second rate during the indexing crawl.
    Connect ms
    Total time spent waiting for TCP/IP connections to complete, per page.
    First Byte ms
    Time between sending the fetch request and the first byte received, per page.
    Download ms
    Total document download time, per page.
    Aggregate
    Displays Download ms, First Byte ms, Connect ms, and remaining Download times, per page.
    filter process ms
    Total filter script process time, per page.
    download process ms
    Total download process time (includes Download and filter), per page.
    index process ms
    Total indexing process time, per page.
  3. In the Chart Style drop-down list, select how you want the data represented in the report. You can select Bars or Area .
  4. In the Chart Type drop-down list, choose the index level you want to report on. You can select Full , Incremental , or Full & Incremental .

Viewing the Change Log

The Change Log shows you a history of recent changes made within your account.
Only changes that appear under History are shown. The changes are listed in reverse chronological order. Each entry shows the page that was changed, its version number in History, the e-mail address of the user who made the changes, the time of the change, and whether the change was a save or the page's settings pushed live.
  1. On the product menu, click Reports > Change Log .
  2. On the Change Log page, use the navigation and viewing options at the top and bottom of the page to view the log information.