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Moderate Tweets

Moderate tweets in a Twitter account.

Moderate Tweets

Moderate tweets in a Twitter account.

Moderate an Individual Tweet

Moderate an individual tweet in a Twitter account.
  1. Click Moderation > Unified Moderation .
  2. For information about enabling streaming or manually refreshing content, see Stream or Manually Refresh Moderation Feeds .
  3. (Optional) Click to display only posts in the feed that contain one or more specified words.
  4. (Conditional) Hover over the timestamp on any tweet to view the complete timestamp and display the listening rule that captured the content. You can also click the timestamp to open Twitter to view the content.
  5. (Optional) Click to display only posts in the feed that contain one or more specified words.
  6. Perform the desired action by clicking the appropriate icon:
    Show Translation
    If you create a feed in a language other than the language you are viewing in the Social UI, or if a post in a different language displays in an existing moderation feed, click Show Translation in each post's tile to display a machine-generated translation of that post's text.
    Social uses Microsoft Translator to provide the machine translation. For a list of supported languages, see the Languages Translator Codes page on the Microsoft website .
    Add Social Tags
    Add tags to classify content, both in-feed and on detail pages (by clicking View Details), to create moderation feeds out of content that has been tagged. You can also use tags for reporting within the export.
    For more information, see Social Tags .
    View Detail
    Display the details of the tweet, including its replies on Twitter and its moderation history. You can also click to view the tweet on Twitter.
    Read/Unread
    Mark the tweet as read.
    Marking a tweet as read does not remove it from the feed, unless you have set the filter feed to display only tweets with a moderation status of Unread. A Read icon () displays on the right side in the panel. You can click to unmark content that has already been marked as read.
    Escalate
    Open the escalation controls that let you assign a reason for the escalation, assign a person to follow up on the tweet, offer a suggestion, and more.
    For more information, see Unified Moderation Workflow .
    Reply
    Post a public reply to the tweet on Twitter. Choose the desired account from which to reply, type the message, then click Reply.
    The Reply From drop-down list is populated with the Twitter accounts that you have added to the Social report suite. Adding multiple Twitter accounts gives you the flexibility to moderate or respond to tweets using different Twitter handles. For example, your organization could have a main Twitter handle and another handle that is used for customer-support issues. If both of those accounts have been added to the report suite, a moderator can quickly and easily reply to a tweet using either handle. You can also specify a default account for all replies in the feed. For more information, see Add Twitter Accounts and Configure a Twitter Moderation Feed .
    Retweet
    Post a public retweet of the original tweet to the followers of one of your Twitter properties. From the Retweet dialog box, choose the desired property from which to retweet, then click Retweet.
    Click > Retweet.
    The Retweet From drop-down list is populated with the Twitter accounts that you have added to the Social report suite. Adding multiple Twitter accounts gives you the flexibility to moderate or respond to tweets using different Twitter handles. For example, your organization could have a main Twitter handle and another handle that is used for customer-support issues. If both of those accounts have been added to the report suite, a moderator can quickly and easily retweet a tweet using either handle. For more information, see Add Twitter Accounts .
    You can optionally click Quote Tweet to edit the tweet before retweeting. There are differences between unedited and edited retweets. If you do not edit the tweet, Retweet displays in your Twitter feed verbatim and indicates that it was retweeted from the property you specified. However, If you edit the tweet, the result is more like a direct tweet from the specified property.
    You cannot currently schedule a retweet from the Moderation feed. You can, however, schedule tweets in Publish Anywhere .
    Flag/Unflag
    Flag or unflag the content.
    Click > Flag.
    Flagging a tweet does not edit or remove the tweet from the feed, but simply marks it for further consideration. A Flagged icon () displays on the right side in each panel. You can flag content that needs follow-up attention. You can click again to unflag content that has already been flagged.
    Direct Message
    Send a direct message to an author using the selected account. The user must follow one of your owned Twitter properties in order for you to direct message him or her.
    Click > Direct Message.
    You can also direct message a Twitter user from the user's author detail page.
    Note that unlike a tweet with its 140-character limit, you can include up to 10,000 characters in a direct message.
    Favorite
    Publicly favorite the tweet on Twitter.
    Click > Favorite.
    Choose the desired property from which to favorite the content, then click Favorite.
    Mark as Spam
    Mark the content as spam. This prevents the author from following or replying to any of your configured Twitter accounts. It also sends a "spam request" to Twitter. Twitter personnel can then take action on the content.
    Click > Mark as Spam.
    You can also mark a user as spam from the user's author detail page. For more information, see Mark a Twitter User as Spam .
    Some tweets in the feed indicate that they have been escalated. For more information, see Moderate an Individual Escalated Post or Tweet .
  7. (Optional) View author details inside Social by clicking the author's avatar image or name.
    The author detail includes a list of the user's information and recent posts. The available information depends on the user's privacy settings. You can also connect that user's social profiles. For more information, see View Social Contact Information .

Post a Quoted Retweet

Post a quoted retweet from Adobe Social on Twitter.
  1. From within Unified Moderation, click Retweet from the menu.
  2. Choose the property you want to post your quoted retweet from.
  3. Click Quote Tweet to add in the text that should accompany your quoted retweet.
  4. Click Retweet and your post will be published as a quoted retweet.

Example

In the example below, you can see the difference between a standard retweet and a quoted retweet. The top example shows a standard retweet and the bottom example shows a quoted retweet of the the same tweet.

Mark a Twitter User as Spam

Mark a Twitter user as spam.
This action reports the user as a spammer to Twitter so that Twitter can take further action, if necessary. This action also blocks this user from following or replying to your Twitter account.
You can mark a Twitter user as spam from a Twitter moderation feed or from the Twitter author's detail page.
To mark a user as spam from a Twitter moderation feed
To mark a user as spam from the author's detail page
  1. Click the user's avatar image or name to display the author's detail page.
  2. Click , click , then click Mark User as Spam .
  3. Click Mark as Spam to confirm the action.
  4. Click to return to the moderation feed.

Direct Message a Twitter User

Send a direct message to a Twitter user.
A direct message is a private message sent via Twitter. You can send direct messages only to authors who follow at least one of your owned Twitter accounts that are registered with Social. You can receive direct messages only from authors you follow.
Note that unlike a tweet with its 140-character limit, you can include up to 10,000 characters in a direct message. This feature lets you better handle issues privately without having to leave Social and switch to an email application.
You can direct message a Twitter user from a Twitter moderation feed or from the Twitter author's detail page.
To display direct messages in a feed
  1. Click Moderation > Unified Moderation .
  2. Ensure that you select Direct Messages from the Feed Type drop-down list. Configure the other settings as desired.
When you work with direct-message moderation feeds, keep in mind that Twitter imposes rate limits on server calls to its platform through APIs. You most likely won't exceed Twitter's rate limit for most types of calls. However, be aware that the rate limit to display, refresh, or use the infinite scroll feature to load additional direct messages is currently 15 requests per Twitter account every 15 minutes. If you exceed this limit, you will receive the following error message:
Twitter Account @ "account" has exceeded its Rate Limit. Please try again later.
Keep in mind that if other Social users in your organization are using the Unified Moderation feature to load or refresh direct messages, their server calls also count towards this per-Twitter-account limit.
To direct message a user from a Twitter moderation feed
  1. Click > Direct Message .
For more information, see Moderate an Individual Tweet .
To direct message a user from the author's detail page
  1. Click the user's avatar image or name to display the author's detail page.
  2. Click , click , then click Direct Message .
  3. Specify the text and send the message.
  4. Click to return to the moderation feed.