In Adobe Target, success metrics are pre-configured for both reporting and tracking purposes.
Success metrics are parameters used to measure the success of an activity. Success metrics include key business measures that enable you to determine the success of a given experience or offer in a Target activity. For example, you can determine if a new offer increases your revenue per visitor or adding an item to a shopping cart. Success metrics can be useful for discovering issues with registration, ordering, or purchase funnels, but also simply with visitor or customer engagement.
In keeping with the Target Standard goal of simplifying test creation, the application takes care of some of the configuration that was done manually in Target Classic. For example, success metrics are pre-configured with the optimal options.
By default, conversion events are set to "Count once and keep the entrant in the activity" in Target Standard. Conversions are counted only once, no repeat conversions are counted, and the visitor always sees the test content.
Revenue metrics that are set to "Increment count and keep the user in the activity" log order details only for the first order made by the same visitor. All subsequent orders increase conversion count, but will not add revenue to RPV/AOV/Sales, and will not be included in the Order Details report.
The default behavior for activities using Analytics as the reporting source (A4T) is "Increment count and keep the user in the activity" with "Once per entrant."
The following success metrics are available:
Conversion is when a visitor performs an action on your site that you defined (clicked a button, viewed a page, completed a survey, or made a purchase). A conversion can either be counted once per visitor or each time any visitor completes a conversion.
Revenue generated by the visit. You can choose from the following revenue metrics:
Each unique visit is counted as a conversion.
Time on Site
Time spent in the visit (in seconds) from the point the visitor sees the activity's first display mbox to the load of the final page with an mbox in the session.
Aggregated score based on the value assigned to pages visited on the site, from the point the visitor first sees the activity's first display mbox.
For engagement-based metrics (unlike for conversion-based and revenue-based metrics), visitors must re-qualify for the activity on each visit in order to increment the count for that session. The associated metric begins incrementing after re-qualification and stops at the end of each visitor's session. A session ends after 30 minutes of inactivity. Therefore, you won't see results immediately during testing, however, all results from that session are available within a few minutes of the session ending.
You can also create custom success metrics.
After selecting the success metric, select the action taken by a visitor to achieve the goal. For example, choose a Conversion metric, set it to be counted once per visitor, then set whether success is achieved when a visitor views a certain page (or set of pages), views a specific mbox, or clicks a specific link.
If enabled, the Estimated Value of one conversion field (not available for the Page Score metrics) provides a value for your goal, but not for other metrics. This value enables Target to calculate an estimated lift in revenue. This field is optional; however, incremental revenue for any non-revenue metric cannot be calculated without it. For all revenue metrics (Revenue per Visitor, Average Order Value, Total Sales, and Orders), the estimate uses Revenue per Visitor. The data type is currency. See Estimating Lift in Revenue for more information.
The success metrics you choose for your activity are available in the report settings when you view a report for the activity.
Some metrics, such as Custom Scoring and Revenue Per Visitor, require a customized implementation that passes in information such as order totals and order IDs.
Use the advanced settings to manage how you measure success. Options include counting the metric per impression or once per visitor, and choosing whether to keep the user in the activity or removing them.
If you use Adobe Analytics as your reporting source, settings are managed by the Analytics server. The advanced settings option will not be available.
You can also use the advanced settings to create dependent success metrics, incrementing one metric only if a visitor reaches another metric first.
For example, a test conversion might only be valid if a visitor clicks the offer, or reaches a particular page before converting.
Dependent success metrics are supported in A/B testing, Automated Personalization, Experience Targeting, and Multivariate testing activities. Recommendations activities do not currently support dependent success metrics.
Dependent success metrics will not convert in the following cases:
- If you create a circular dependency in which metric1 is dependent on metric2 and metric2 is dependent on metric1, neither metric can convert.
- Automated Personalization activities release users and restart the activity when conversion metrics are reached, so any metric dependent on the conversion metric will not convert.
Use the advanced settings to determine what happens after a user reaches the goal metric. The following table shows the available options.
After a User Encounters This Goal Metric
Increment count and keep the user in the activity
Specify how the count is incremented:
Increment count, release user, and allow reentry
Select the experience the visitor sees if they reenter the activity:
Increment count, release user, and bar the user from reentry
Determine what the user sees instead of the activity content:
Training video: Activity Metrics
This videos shows you how to use activity metrics.
- Understand "goal" metrics
- Understand and build Conversion, Revenue, and Engagement metrics
- Build a click-tracking metric