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Create an exclusion list to prevent items from being recommended.
Static and dynamic exclusion rules are powerful features that can help you with your marketing efforts. For detailed information, examples, and use-case scenarios, see Use Dynamic and Static Inclusion Rules .
  1. Click Recommendations > Exclusions to display the list of existing exclusions.
    The "Number of Items" reported for each exclusion on the Exclusions list view is the number of products matching the rules for that exclusion within the configured default Recommendations host group (environment). See Settings to change the default host group.
  2. Click Create Exclusion .
  3. (Conditional) Choose an environment from the Environment filter while creating (or updating) an exclusion to preview the contents of the exclusion in that environment. By default, results from the default host group are displayed.
  4. Type an exclusion Name and enter an optional description.
  5. Use the rule builder to create your exclusions.
    Select a parameter in the Rules list, select an operator, and then enter one or more values to identify the products. Separate multiple values with commas.
  6. Click Save .
    You can also create exclusions using Advanced Search on the Catalog Search page ( Recommendations > Catalog Search > Advanced Search). After creating a search using "id > contains," for example, you can then click Save As > Exclusion.
The Advanced Search functionality is case-insensitive; however, products returned at the time of delivery are based on case-sensitive search. This mismatch might lead to confusion. Ensure that you consider case-sensitivity when you create exclusions based on results using the Advanced Search functionality. For example, if you perform a search for "Holiday," that initial search lists results containing "Holiday" and "holiday." If you then create an exclusion with the intent to exclude products containing "holiday," only products containing "holiday" are excluded. Products containing "Holiday" are not excluded.

Training video: Create collections and exclusions in Recommendations (7:05)

This video contains the following information:
  • Create a collection
  • Create an exclusion