Adobe is using a customer focused development model that allows customers to contribute to all stages of the development process, during specification, development and testing. Our thanks goes to all contributing customers and partners in this process.
Adobe has the procedures and processes in place to enable collection, prioritization, and tracking of customer focused bug resolution and enhancement request development. The Adobe Marketing Cloud Support Portal is integrated with the Adobe Enhancement & Defect Tracking System. Customer questions are identified and resolved with Customer Care where possible. When escalated to R&D, all customer information is captured, and used for prioritization and reporting purposes. Priority is given in development to paid support and warrantee issues and paid customer enhancements.
This process of prioritization has yielded more than 500 customer focused changes fixed in AEM 6.1.